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§ Private Profile · San Francisco, CA, USA
Sequin is building AI Voice Agents to automate collections calls for…
Sequin has raised $6.0M across 1 funding round.
Key people at Sequin.
Sequin was founded in 2019 by Mark Thomas (Founder) and Vrinda Gupta (Founder).
Sequin has raised $6.0M in total across 1 funding round.
Sequin AI is building compliance-first AI voice agents to automate human agent intensive collections calls for consumer lenders and servicers.
CEO and Co-founder Vrinda Gupta, former Visa product leader who built the Chase Sapphire Reserve credit card and ran audits for top 10 issuers, teamed up with CTO and Co-founder Mark Thomas, former PayPal engineering leader, to bring world-class technology to consumer lending and servicing.
Backed by Y Combinator, Sequin AI has raised $5.7M from top investors, including executives at OpenAI, the Schwab family, and leading venture funds like Matrix, Commerce Ventures, and Thomvest - the same firms behind some of the most iconic technology companies of our time.
Reach out vrinda@sequinai.com to learn if Sequin's AI Voice Agents can dramatically reduce your cost of collections today.
Sequin was founded in 2019 by Mark Thomas (Founder) and Vrinda Gupta (Founder).
Sequin has raised $6.0M in total across 1 funding round.
Sequin's investors include Abstract Ventures, Bombas, Ensemble VC, Felicis Ventures, Forerunner Ventures, Fusion Fund, Interlock Partners, Maniv Mobility, Mayfield, Norwest Venture Partners, Hans Tung, Robin Li.
Key people at Sequin.
Sequin has raised $6.0M across 1 funding round. Most recently, it raised $6.0M Seed in September 2021.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Sep 1, 2021 | $6M Seed | — | Abstract Ventures, Bombas, Ensemble VC, Felicis Ventures, Forerunner Ventures, Fusion Fund, Interlock Partners, Maniv Mobility, Mayfield, Norwest Venture Partners, Hans Tung, Robin LI, Sapphire Ventures, Scribble Ventures, Seven Seven SIX, Signia Venture Partners, Silversmith Capital Partners, The Finger Group, Thrive Capital, Toyota Ventures, TWO Sigma Ventures, Uncork Capital, Zetta Venture Partners, Austin Ogilvie, Brad BAO, Chris Bennett, David Fraga, Deborah LIU, Dylan Field, Fidji Simo, Jacob Kerzner, Justin Mateen, Kevin Weil, Manish Chandra, Prescott Watson, ROB Chesnut, Tikhon Bernstam, Vinay Hiremath, Carrie Pomerantz, Dorothy Chang, Commerce Ventures, IDEO, Matrix Partners, Thomvest Ventures, Y Combinator | Announced |
Sequin is a fintech company developing AI voice agents designed to automate collections calls for consumer lenders and servicers, particularly in heavily regulated financial services sectors[4][6]. Their AI agents handle high volumes of calls with human-like, empathetic conversations that adapt dynamically to borrower responses, improving engagement and repayment outcomes[4][1][3]. By automating labor-intensive collections calls, Sequin helps lenders increase contact rates, reduce operational costs, and maintain compliance while providing a better consumer experience[4][6]. The company serves financial institutions seeking to modernize and scale their collections operations with AI-driven automation.
Sequin was founded by Vrinda Gupta, who entered the collections industry with a vision to leverage advanced AI to transform traditional, scripted IVR systems into context-aware, generative AI voice agents capable of nuanced negotiation and empathetic interactions[4][5]. Early conversations with collections experts revealed the limitations of existing dialer and IVR technologies, inspiring Sequin to build a solution that integrates human-like conversational AI with real-time action capabilities, such as payment plan facilitation and CRM updates[4]. This approach marked a pivotal shift from simple decision-tree IVRs to fully autonomous AI agents that reduce the burden on human agents and improve collection outcomes.
Sequin rides the wave of AI-driven automation and conversational AI transforming customer engagement in financial services. The timing is critical as lenders face increasing pressure to improve collections efficiency, reduce costs, and comply with stringent regulations while maintaining positive consumer relationships[1][4]. Advances in natural language processing and generative AI enable more human-like, empathetic interactions that were previously impossible with rule-based IVRs. Sequin’s technology exemplifies how AI can augment and partially replace human labor in complex, compliance-heavy workflows, influencing broader adoption of AI voice agents across fintech and beyond.
Sequin is positioned to lead the evolution of collections automation by continuously enhancing its AI’s conversational intelligence and action integration. Future trends shaping their journey include advances in generative AI, deeper personalization through data integration, and expanding use cases beyond collections into other regulated customer engagement areas[4]. As AI voice agents prove their value in reducing costs and improving outcomes, Sequin’s influence will likely grow, prompting wider industry adoption and potentially reshaping how financial institutions interact with consumers. Their mission to combine compliance, empathy, and automation sets a new standard for AI in financial services.