Lorikeet is a technology company.
Lorikeet provides a universal AI concierge that resolves customer challenges across chat, email, and voice with precision and accuracy.
Lorikeet has raised $49.0M across 3 funding rounds.
Lorikeet has raised $49.0M in total across 3 funding rounds.
Lorikeet is an AI-powered customer support platform that builds a "universal AI concierge" to deliver human-quality resolutions for complex customer issues across chat, email, voice, and SMS channels.[1][2][4] It serves enterprises in regulated industries like fintech and healthtech, solving the problem of handling Tier 2 and Tier 3 tickets—such as replacing lost credit cards, changing flights, or processing payments—by enabling AI agents to take real-world actions like calling vendors or texting doctors, rather than just deflecting with summaries.[2][5] Lorikeet's growth momentum is strong, marked by its October 2025 launch of the industry-first "Team of Agents" platform with full voice integration, earning it the highest ranking among AI companies for customer experience and support adoption.[2]
The platform uses an Intelligent Graph architecture for structured, rule-based workflows that integrate with tools like Zendesk, Stripe, and Shopify, minimizing AI hallucinations while ensuring compliance in high-stakes environments.[5]
Lorikeet was founded by Steve Hind (CEO), who led product teams at Stripe and Watershed building tools for complex processes like carbon accounting and financial reporting, and Jamie, a former research tech lead at Google Brain who contributed to landmark papers on LaMDA (2022) and Meena (2020), focusing on factual grounding in large language models.[4] The idea emerged from their combined expertise in AI research and operational tooling, aiming to bring frontier AI into practical customer support that actually resolves issues, not just responds.[2][4]
Early traction built on this foundation with a team spanning Sydney and the US, drawing talent from Stripe, Google, Salesforce, Dropbox, Atlassian, Canva, and Dovetail—emphasizing diverse, high-performing groups.[4] A pivotal moment came in October 2025 with the Team of Agents launch, showcasing real-time multi-agent collaboration across channels.[2]
Lorikeet rides the trend of agentic AI shifting customer support from reactive chatbots to proactive resolvers capable of real-world actions, amplified by advances in multimodal LLMs and voice integration.[2][4] Timing is ideal amid 2025's AI adoption surge in enterprises, where regulated sectors demand hallucination-free automation for complex tickets amid labor shortages and rising support costs.[5] Market forces like vendor API proliferation and SOP digitization favor its graph-based approach, influencing the ecosystem by setting a benchmark for collaborative agent teams that competitors lack.[2]
It accelerates the "universal concierge" model, empowering businesses to scale human-like support without proportional headcount growth.[1][6]
Lorikeet's edge in multi-agent, voice-enabled resolutions positions it to dominate enterprise CX AI, especially as regulations tighten and customers expect action over advice. Next steps likely include expanding integrations, refining agent orchestration for more industries, and leveraging founder AI research for adaptive learning within rules. Trends like real-time API economies and edge AI will amplify its growth, evolving its influence from niche resolver to ecosystem standard—transforming support from cost center to value driver, much like its origins in Stripe-scale operations.
Lorikeet has raised $49.0M in total across 3 funding rounds.
Lorikeet's investors include Alpaca VC, Blackbird Ventures Australia, King River Capital, Picus Capital, QED Investors, Spider Capital, Square Peg Capital, Webb Investment Network, Claire Hughes Johnson, Cristina Cordova, Kevin Hartz, Andreessen Horowitz.
Lorikeet has raised $49.0M across 3 funding rounds. Most recently, it raised $35.0M Series A in August 2025.
| Date | Round | Lead Investors | Other Investors |
|---|---|---|---|
| Aug 1, 2025 | $35.0M Series A | Alpaca VC, Blackbird Ventures Australia, King River Capital, Picus Capital, QED Investors, Spider Capital, Square Peg Capital, Webb Investment Network, Claire Hughes Johnson, Cristina Cordova | |
| Feb 1, 2025 | $9.0M Seed | Alpaca VC, Blackbird Ventures Australia, King River Capital, Picus Capital, QED Investors, Spider Capital, Square Peg Capital, Webb Investment Network, Claire Hughes Johnson, Cristina Cordova | |
| Oct 1, 2024 | $5.0M Seed | Kevin Hartz, Alpaca VC, Andreessen Horowitz, Blackbird Ventures Australia, Creandum, FasterCapital, First Round Capital, Frontier Ventures, ICONIQ Capital, Javelin Venture Partners, Lead Edge Capital, QED Investors, Sequoia Capital, Square Peg Capital, Susa Ventures, Claire Hughes Johnson, Cristina Cordova, Gordon Wintrob, Louis Beryl, Scott Belsky, Zack Kanter |