CX Collective

CX Collective provides comprehensive customer experience consulting and operational services, enabling companies to build and scale robust CX functions. The firm specializes in enhancing support operations, optimizing customer journeys, and developing effective CX strategies, often leveraging proprietary resources such as CX maturity models and AI-readiness guides to streamline workflows and improve overall customer engagement. Its approach delivers structured frameworks for businesses aiming to professionalize their customer-facing operations.

The company was founded by Ty Givens, who initially launched a venture focused on resolving customer service challenges in 2016. That entity rebranded as CX Collective in October 2022. Givens' extensive background, encompassing over two decades in support operations and leadership, informed her insight into the critical need for experienced, strategic guidance in customer experience, particularly for nascent organizations.

CX Collective serves a diverse client base, including ambitious startups, growing teams, and companies lacking in-house dedicated CX leadership or seeking to scale their support operations efficiently. The company's vision centers on transforming customer interactions, translating potential frustration into lasting loyalty, and empowering businesses to achieve superior customer experiences alongside enhanced operational efficiency.