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§ Private Profile · San Francisco, CA, USA
AI voice agent for restaurants, automating calls 24/7, taking orders, booking reservations, and integrating with POS and delivery.
Key people at Certus AI.
Certus AI was founded in 2025 by Isaac Nichols (Founder) and Gurveer Singh (Founder) and Adam Gamieldien (Founder).
Based in San Francisco, California, Certus AI develops an artificial intelligence voice agent designed to completely automate restaurant phone operations by handling incoming orders, booking reservations, processing food deliveries, and managing customer complaints. The software integrates directly with major restaurant point-of-sale systems and third-party delivery platforms, including Toast, Square, and UberEats, to process transactions with zero human intervention required. Operating on a flat-rate pricing model for unlimited calls rather than per-minute billing, the multilingual system supports English, Spanish, and French while being specifically trained to accommodate diverse regional accents. The enterprise currently operates with a small team of three employees and is backed by the startup accelerator Y Combinator, with Tyler Bosmeny serving as the primary partner contact for the investment. Certus AI was officially founded in 2025 by Gurveer Singh, Isaac Nichols, and Adam Gamieldien.
Key people at Certus AI.
Certus AI was founded in 2025 by Isaac Nichols (Founder) and Gurveer Singh (Founder) and Adam Gamieldien (Founder).
Certus AI is a startup that replaces traditional restaurant phone lines with an advanced multilingual Voice AI system designed to automate and optimize customer interactions such as ordering, reservations, and inquiries. Its AI assistant integrates seamlessly with restaurant POS, delivery platforms like Uber Eats and DoorDash, and reservation systems, enabling restaurants to reduce missed calls, increase order accuracy (up to 98.6%), and boost sales efficiency. Certus serves a broad range of restaurants, from tech-savvy to traditional establishments, offering simple hardware solutions for those lacking digital infrastructure. The company has demonstrated strong growth, powering hundreds of restaurants across the U.S. and significantly improving operational efficiency and guest satisfaction[1][2][5][6].
Certus AI was founded by Gurveer Singh (CEO), Adam Gamieldien (CRO), and Isaac Tom Nichols (CTO). The idea emerged from their personal experiences with the challenges restaurants face in managing high call volumes and missed orders. Gurveer, who has been answering restaurant phones since childhood, teamed up with his former classmate Gamieldien and Nichols, whom he met at a gym, to develop a voice AI system that could fully automate restaurant phone lines. The startup gained early traction by solving a critical pain point for restaurants—missed calls and lost revenue—and secured backing from Y Combinator, which helped scale their solution nationwide[1][4][6].
Certus AI rides the wave of AI-driven automation and digital transformation in the hospitality sector, addressing a $100B+ annual loss due to missed calls in restaurants. The timing is critical as restaurants increasingly seek to improve operational efficiency and customer experience amid labor shortages and rising demand for contactless services. By fully automating the phone line—a historically challenging touchpoint—Certus is redefining front-of-house operations, allowing staff to focus on in-person service while maintaining high-quality customer engagement remotely. This innovation contributes to the broader ecosystem by setting new standards for AI adoption in hospitality and demonstrating scalable voice AI applications beyond traditional call centers[1][4][6].
Looking ahead, Certus AI is poised to expand its footprint across more restaurant locations and potentially other hospitality verticals. Trends such as increased AI adoption, multilingual customer service demand, and integration of voice AI with broader restaurant tech stacks will shape its growth trajectory. As the company continues to refine its natural language capabilities and expand integrations, its influence on how restaurants manage customer interactions will deepen, potentially becoming the industry standard for phone line automation. Certus’s success highlights the transformative potential of AI in operational efficiency and customer experience, signaling a shift toward fully autonomous hospitality support systems[2][5][6].
