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§ Private Profile · Ramat Gan, Tel Aviv, Israel
ReturnGO is a technology company.
ReturnGO offers a returns management platform optimizing post-purchase operations for businesses. It utilizes advanced technology to streamline returns and exchanges, aiming to maximize revenue and reduce costs. The platform enables efficient workflow management, policy customization, and organized return reasons, transforming complex processes into profitable activities.
The company originated from the insight that inefficient product returns created significant financial and environmental challenges. ReturnGO was founded to allow businesses to offer flexible return policies without compromising profitability or sustainability. This understanding guided its development, redefining how retailers approach post-purchase interactions.
ReturnGO serves retailers and e-commerce brands enhancing customer experience and operational efficiency for returns. Its platform helps merchants convert returns from a cost center into a strategic asset. The company envisions empowering businesses with sustainable return policies, safeguarding financial health and benefiting the e-commerce environment.
ReturnGO has raised $11.8M across 2 funding rounds.
ReturnGO has raised $11.8M in total across 2 funding rounds.
ReturnGO has raised $11.8M across 2 funding rounds. Most recently, it raised $4.8M Other Equity in November 2023.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Nov 7, 2023 | $4.8M Venture Round | Trestle Partners | — | Announced |
| Jun 1, 2022 | $7M Seed | TPY Capital | ENGIE, Fabric Ventures, Founders Future, Journey Ventures, Motier Ventures, PS Investments, Team8, Viola Ventures, AVI Meir, Boaz Hecht, Cynthia PHITOUSSI, DAN Adika, Didier Valet, Sebastien Borget, Valentine Baudouin, Benny Schneider, Haim BAR ON, Yuval TAL, Aristagora VC, Cresson Management, Good Company, Seedil | Announced |
ReturnGO has raised $11.8M in total across 2 funding rounds.
ReturnGO's investors include Trestle Partners, TPY Capital, Engie, Fabric Ventures, Founders Future, Journey Ventures, Motier Ventures, PS Investments, Team8, Viola Ventures, Avi Meir, Boaz Hecht.
ReturnGO is an AI-driven returns management platform for eCommerce brands, enabling sustainable handling of returns, exchanges, and post-purchase experiences to recover revenue and minimize waste.[1][2][3] It serves online retailers by automating workflows, offering customizable return rules, and integrating with any eCommerce stack, including Shopify, 3PLs, ERPs, and carriers, while processing over 1.5 million returns for 2,700+ brands.[2][3][4] The platform solves high return costs—billions in lost revenue, shipping, and environmental impact—by converting returns into exchanges, store credits, or revenue streams like return coverage, with tools for tracking, notifications, and analytics.[1][2][3]
Founded in 2020 and initially based in Ramat Gan, Israel, ReturnGO now has headquarters in New Jersey, United States, with a global team.[1][2] Key leaders include CTO & Co-Founder (name not specified in sources), Chief of Staff Zoe Sofer, and VP R&D Nitzan Aviram.[2] The idea emerged from recognizing returns as a massive eCommerce pain point—costing billions annually in revenue, operations, and CO2 emissions—prompting founders to build an open post-purchase ecosystem for merchants, customers, innovators, and the planet.[2] Early traction came via Shopify integration, scaling to over 2,000 merchants and 1.5 million returns processed, with testimonials highlighting time and cost savings.[3][4]
ReturnGO rides the eCommerce returns crisis trend, where flexible policies drive sales but inflate costs (lost revenue, logistics, millions of tons of waste), amplified by post-pandemic online shopping growth.[1][2] Timing aligns with sustainability mandates and AI adoption in retail, as brands seek profitable, eco-friendly post-purchase amid rising reverse logistics demands.[2][3] Market forces like Shopify's dominance and DTC expansion favor its software-first model, competing with Loop, Narvar, and Saara by emphasizing openness over owned logistics.[1][4] It influences the ecosystem by fostering a third-party network, enabling merchants to retain control while advancing "win-win-win" sustainable eCommerce.[2][3]
ReturnGO's momentum—2,700+ brands, ReturnGO 2.0 upgrades—positions it to dominate as returns software, especially with AI enhancements for fraud prevention and personalization.[2][3] Upcoming trends like global regulations on eCommerce waste, ERP/3PL expansions, and peer-to-peer logistics will amplify its edge, potentially expanding to non-Shopify stacks and enterprise deals.[3][4] Its influence may evolve from Shopify specialist to open-platform leader, humanizing post-purchase as a profit center rather than a loss, much like its origin story transformed a costly problem into sustainable opportunity.[2]