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IntouchCX is a global customer experience management company providing omni-channel contact center outsourcing services, headquartered in Winnipeg, Manitoba, Canada. The company specializes in delivering brand-specific customer service solutions, utilizing advanced AI technologies such as Generative AI and its proprietary Laivly platform. With over 35,000 employees, IntouchCX operates across 14 countries and maintains 26 campuses worldwide, serving high-growth tech and e-commerce clients. Greg Fettes serves as CEO, overseeing operations, while Trilantic North America is a notable investor in the firm. IntouchCX has received recognition, including the 2023 Excellence in Customer Service Award for its Generative AI technology and being named one of America's Dream Employers 2025 by Forbes. The organization was established in 2000. Its business model centers on outsourced contact center services for high-growth tech and e-commerce clients, generating revenue through multichannel customer support contracts.
InTouch has 2 tracked investments across 2 companies. The latest tracked deal is $25.0M Series A in ShopBack in November 2017.
| Date | Company | Round | Lead Investor(s) | Co-Investor(s) |
|---|---|---|---|---|
| Nov 1, 2017 | ShopBack | $25.0M Series A | Credit Saison | AppWorks, 33 Capital, Aetius Capital, Blue SKY Capital, East Ventures, Qualgro, Singtel Innov8, Softbank Ventures Asia |
| Jun 25, 2015 | Playbasis | $1.9M Series A | Intouch | 500 Startups, Cherubic Ventures |
