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§ Private Profile · Washington, DC, USA
Software for mobile customer experience & messaging. Offers push notifications, SMS, in-app communications, analytics, automation.
Airship is a San Francisco, California-based software company that specializes in mobile customer experience and digital messaging services for enterprise clients. The private corporation provides advanced push notification technology that allows businesses to deliver targeted messages to mobile application users and consumers across various digital environments. Its core platform supports comprehensive omnichannel communications, integrating SMS, in-app messaging, analytics, experimentation, and automation to optimize user engagement and retention. Formerly known as Urban Airship, the company has raised approximately $167 million in total venture funding to scale its global operations and software capabilities. The platform manages billions of messages daily for a diverse portfolio of major corporate customers, including recognizable global brands such as Vodafone, Alaska Airlines, and The Home Depot. The organization was founded in 2009 by entrepreneurs Steven Osborn, Scott Kveton, Adam Lowry, and Michael Richardson.
Airship has raised $104.0M across 8 funding rounds.
Airship has raised $104.0M in total across 8 funding rounds.
Airship is a Portland, Oregon-based technology company specializing in a cross-channel customer experience platform purpose-built for mobile-first audiences.[1][2][5] It enables brands to deliver personalized interactions across mobile apps, web, email, SMS, and more, using AI-powered journey orchestration, no-code content creation, and real-time data analytics to boost engagement and conversions—serving sectors like airlines (e.g., Alaska Airlines), media (e.g., BBC), retail (e.g., Home Depot), finance, sports, and telecom.[1][2][5] The platform addresses fragmented customer experiences by unifying zero- and first-party data for smarter personalization, with proven results like 2.8x higher conversions from in-app scenes and 2.5x from push notifications compared to averages.[5]
Formerly Urban Airship, founded in 2009, Airship pioneered push notifications, in-app messaging, mobile wallet boarding passes, and Apple's Live Activities, evolving into an end-to-end solution for app store optimization, experimentation, and lifecycle value capture.[1][2] It remains privately held, backed by investors like August Capital, Foundry Group, and Intel Capital, with leadership including CEO Brett Caine.[4]
Airship, originally Urban Airship, was founded in 2009 in Portland, Oregon, at the dawn of the mobile app era.[1][2] The company emerged from the need to innovate customer experiences as smartphones proliferated, delivering the industry's first push notification and in-app message to help brands connect with users in real time.[2] Early traction came from powering mobile wallet boarding passes—now standard for travelers—and enabling the first commercial use of Apple's Live Activities on launch day.[2]
Key figures include current President, CEO, and Board Member Brett Caine, alongside executives like CFO Joe Russell, CTO Mike Herrick, and Chief Legal Officer Virginia Llewellyn.[4] The company's evolution reflects a shift from mobile messaging pioneers to a comprehensive AI-driven platform, most recently launching the world's first no-code native experience editor for apps and web, reducing development time from months to minutes.[2]
Airship stands out in the martech landscape through mobile-first innovations and enterprise-grade capabilities:
These elements, guided by values like customer obsession and collaboration, create a platform that's faster to deploy and more conversion-focused than rivals.[2]
Airship rides the mobile-first customer experience wave, capitalizing on data deprecation, AI advancements, and multichannel expectations in a post-cookie era.[5] Its timing aligns with 2025 trends like emerging channels (e.g., Live Activities), predictive AI, and zero-party data reliance, helping brands combat user churn from static interactions.[1][2][5] Market forces favoring Airship include surging mobile app usage, regulatory privacy shifts, and demand for no-code tools amid developer shortages—positioning it against competitors like Cordial and Insider in a $50B+ martech space.[1]
By enabling quick, personalized journeys for giants like Alaska Airlines and BBC, Airship influences the ecosystem, accelerating adoption of AI-orchestrated experiences and setting standards for conversion optimization in retail, finance, and media.[2][5]
Airship is primed to dominate mobile CX as AI agents and real-time personalization become table stakes, with expansions into web and emerging channels driving deeper ecosystem integration.[2][5] Trends like advanced ASO, multi-sensor data fusion (distinguishing it from AI security peers like Airship AI), and 2025 martech evolutions will shape its path, potentially fueling M&A or IPO amid private market interest from backers like Intel Capital.[4][5]
Expect heightened growth through enterprise wins and platform innovations, solidifying its role as the go-to for brands converting mobile moments into loyalty—echoing its origin as the push notification pioneer now orchestrating the full customer lifecycle.[2]
Airship has raised $104.0M across 8 funding rounds. Most recently, it raised $4.0M Pre-Seed in September 2024.
Airship has raised $104.0M in total across 8 funding rounds.
Airship's investors include Foundry Group, August Capital, Founders' Co-op, Frontier Ventures, K9 Ventures, True Ventures, Amit Gupta, Franklin Park Associates, Intel Capital, QuestMark Partners, Verizon Ventures, Verizon.