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Key people at Servicepos.
Servicepos, operating as Customers 1st, provides a comprehensive cloud-based, API-first point-of-sale system designed for retailers globally. This all-in-one platform integrates various retail operations to empower employees, streamline sales processes, and cultivate superior customer experiences. The system emphasizes a modern, online approach to retail management, offering tools to boost customer loyalty and prevent missed sales opportunities through its innovative architecture.
The company was founded in 2016 by Lasse Melbye, Rasmus Melbye, and Brian Jakobsen. They established Customers 1st with the insight that traditional POS solutions were insufficient for the evolving demands of modern retail. The founders recognized a need for a more agile, integrated, and customer-centric platform that could leverage cloud technology to transform how retailers interact with their customers and manage their businesses.
Customers 1st serves retailers seeking to modernize their operations and enhance the customer journey. Its long-term vision is to be the leading retail platform, enabling businesses to unlock new growth avenues and deliver unparalleled customer satisfaction. The company aims to provide retailers with the foundational technology required to thrive in a dynamic market, ensuring their operations are efficient and forward-looking.
ServicePoint is an enterprise-scale IT services company that delivers comprehensive technology solutions, including field services, data center infrastructure, wireless networking, structured cabling, electrical services, and digital transformation support such as AI integration. It serves large, multisite enterprises across diverse sectors, focusing on enabling seamless connectivity and scalable infrastructure to support advanced technology deployments. The company’s mission centers on elevating everyday experiences through quality, integrity, and simplicity, positioning itself as a trusted partner to some of the world’s biggest brands by delivering complex IT projects on time and on budget[1].
ServicePoint was formed by uniting several industry-leading IT service divisions—Core Technology Solutions, INNO4, SmartSource, PremiseLink, and High Wire Technical Services—into one powerful organization. This strategic integration has allowed it to evolve into one of the largest IT field services providers in the United States. The company’s founding vision was to consolidate strengths across these divisions to deliver unparalleled technical quality and exceptional user experiences at scale[1].
ServicePoint rides the growing trend of digital transformation and enterprise IT modernization, particularly the increasing adoption of AI and edge computing. The timing is critical as businesses demand scalable, reliable infrastructure and expert field services to support complex technology ecosystems. Market forces such as cloud migration, IoT expansion, and the need for seamless connectivity across distributed sites favor ServicePoint’s integrated service model. By enabling large enterprises to deploy and maintain advanced technology infrastructure efficiently, ServicePoint plays a vital role in accelerating digital innovation and operational resilience across industries[1].
Looking ahead, ServicePoint is well-positioned to capitalize on the continued growth of AI, edge computing, and digital transformation initiatives. Its ability to deliver scalable, high-quality IT services at enterprise scale will be increasingly valuable as organizations seek trusted partners to navigate complex technology landscapes. Trends such as automation in field services, increased demand for hybrid cloud infrastructure, and the expansion of 5G networks may further enhance ServicePoint’s relevance and influence. The company’s commitment to quality and innovation suggests it will continue to be a key enabler of technology-driven business success in the coming years[1].
Key people at Servicepos.
