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Key people at SeeClickFix.
SeeClickFix was founded in 2008 by Miles Lasater (Cofounder).
SeeClickFix develops and provides a comprehensive 311 software solution designed to streamline communication between residents and local government. The platform empowers citizens to report non-emergency issues such as potholes or blight directly to municipal departments. It also enables governments to efficiently manage and respond to these service requests, fostering greater civic engagement and improving responsiveness to community needs.
The company was founded in 2008 by Ben Berkowitz, Miles Lasater, and Kam Lasater. Their initial insight stemmed from recognizing the communication gap between constituents and their local authorities regarding everyday urban challenges. They envisioned a digital mechanism that would allow citizens to easily identify, report, and track non-emergency concerns, thereby enhancing community problem-solving.
SeeClickFix primarily serves municipal governments and their resident populations. The platform aims to empower citizens by giving them a direct voice in maintaining and improving their communities, while simultaneously providing cities with a powerful tool for service request management. Its long-term vision centers on fostering more connected and efficient communities through accessible civic participation.
Key people at SeeClickFix.
SeeClickFix is a digital platform that enables residents to report non-emergency community issues directly to local governments through an online and mobile interface. It serves municipalities, government agencies, and other organizations by streamlining the reporting, tracking, and resolution of quality-of-life concerns such as potholes, illegal dumping, and other civic problems. The platform enhances government efficiency by reducing call volumes, improving workflow management, and fostering transparent communication between residents and officials. With over one million users and partnerships with approximately 300 local governments, SeeClickFix has facilitated the reporting of more than 5 million issues, resolving about 90% of them, thus building civic trust and improving community engagement[1][2][4].
SeeClickFix was founded by Ben Berkowitz, who envisioned a tool to bridge the communication gap between citizens and local governments by leveraging smartphone technology and GPS for accurate issue reporting. The idea emerged from the need to make government more transparent and responsive, moving beyond traditional, opaque complaint systems. Early traction came from its adoption in municipalities, especially in college towns, where residents actively used the platform to report and track issues. Over time, SeeClickFix expanded its offerings from simple request management to include internal workflow and maintenance scheduling tools, broadening its user base to include hospitals, universities, and private property managers[1][3][6].
SeeClickFix rides the trend of digital government transformation and civic technology, where transparency, accountability, and citizen engagement are increasingly prioritized. The timing aligns with widespread smartphone adoption and growing public demand for responsive local governance. Market forces such as budget constraints in municipalities and the need for efficient service delivery favor platforms like SeeClickFix that reduce administrative burdens and improve communication. By enabling a direct, data-rich dialogue between residents and governments, SeeClickFix influences the broader ecosystem by setting standards for open government and participatory urban management[1][3][4].
Looking ahead, SeeClickFix is poised to deepen its impact by enhancing its workflow and maintenance management capabilities, potentially expanding into new sectors like housing authorities and private facilities management. Trends such as smart city initiatives, increased data analytics, and citizen-centric governance will shape its evolution. Its influence may grow as more governments seek integrated, transparent solutions to manage urban challenges efficiently. SeeClickFix’s continued focus on bridging communication gaps and fostering civic trust positions it as a key player in the future of digital government services[1][4].
SeeClickFix was founded in 2008 by Miles Lasater (Cofounder).
