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Automatically extract valuable insights from customer service…
ScopeAI has raised $2.0M across 1 funding round.
Key people at ScopeAI.
ScopeAI was founded by Luciano Arango (Founder/CTO) and Natalie Abeysena (Founder/CEO).
ScopeAI has raised $2.0M in total across 1 funding round.
ScopeAI automates the process of communicating user insights to product and operation teams. The product leverages natural language processing (a form of AI) to extract insights from customer conversations. It integrates with existing support channels such as Zendesk, Intercom, Desk.com (salesforce) to automatically tag and analyze conversations for trends in customer feedback.
ScopeAI is a technology company that builds an AI-powered platform to automatically extract valuable insights from customer service interactions. Its product leverages natural language processing (NLP) to analyze conversations across support channels like Zendesk, Intercom, and Salesforce Desk.com, tagging and identifying trends in customer feedback. This enables product and operations teams to make data-driven decisions based on real user insights. Originally a startup with a small team based in San Francisco, ScopeAI was acquired by Observe.AI, a leader in contact center AI, to enhance omnichannel conversation intelligence capabilities[1][2].
ScopeAI was founded by Natalie Abeysena (CEO) and Luciano Arango (CTO), both AI experts, and participated in Y Combinator’s Winter 2017 batch. The idea emerged from the need to automate the extraction of actionable insights from the vast volume of customer conversations, which are traditionally difficult to analyze at scale. Early traction included integration with major customer support platforms and recognition by Y Combinator. The company remained small with about four employees before its acquisition by Observe.AI, marking a pivotal moment in its evolution[1][2].
ScopeAI rides the growing trend of AI-driven customer experience (CX) analytics and omnichannel conversation intelligence. The timing is critical as businesses increasingly prioritize digital transformation and seek to leverage AI to improve customer satisfaction and operational efficiency. The pandemic accelerated the need for remote and digital customer support solutions, making AI-powered insights essential. By enabling 100% visibility into customer interactions, ScopeAI (now part of Observe.AI) influences the broader ecosystem by empowering contact centers to optimize agent performance and customer engagement through data-driven insights[2].
Following its acquisition, ScopeAI’s technology is positioned to play a key role in the expansion of omnichannel AI solutions within contact centers. The future will likely see further integration of AI across more communication channels such as email and social media, enhancing the ability to extract insights from diverse customer touchpoints. Trends shaping its journey include the increasing demand for AI in customer service, the push for seamless digital transformation, and the growing importance of real-time analytics. ScopeAI’s influence will evolve as it helps drive more efficient, personalized, and scalable customer support experiences within the broader AI-powered CX landscape[2].
Key people at ScopeAI.
ScopeAI was founded by Luciano Arango (Founder/CTO) and Natalie Abeysena (Founder/CEO).
ScopeAI has raised $2.0M in total across 1 funding round.
ScopeAI's investors include 7BC Venture Capital, 8VC, Andreessen Horowitz, Array Ventures, Asylum Ventures, Ataria Ventures, Bain Capital Ventures, Adeyemi Ajao, Bold Capital Partners, Bowery Capital, Citi Ventures, Coelius Capital.
ScopeAI has raised $2.0M across 1 funding round. Most recently, it raised $2.0M Seed in December 2017.
| Date | Round | Lead Investors | Other Investors |
|---|---|---|---|
| Dec 1, 2017 | $2.0M Seed | 7BC Venture Capital, 8VC, Andreessen Horowitz, Array Ventures, Asylum Ventures, Ataria Ventures, Bain Capital Ventures, Adeyemi Ajao, Bold Capital Partners, Bowery Capital, Citi Ventures, Coelius Capital, ENIAC Ventures, Ensemble VC, Foundation Capital, Founders Fund, Future Shape, Great Oaks Venture Capital, H.I.G. Capital, Ligature, Math Capital, Menlo Ventures, Mohr Davidow Ventures, Oceans, QueensBridge Venture Partners, Quiet Capital, Rubicon VC, Scale Asia Ventures, Social Capital, Spero Ventures, Streamlined Ventures, SV Angel, Tenaya Capital, Thirty Five Ventures, Tribe Capital, Wing Venture Capital, Anthony Saleh, Charlie Songhurst, Ed Baker, Evan Cheng, John Collison, Kim Perell, Lev Ekster, Louis Beryl, Matt Carbonara, Nicolas Berggruen |