Quack

High-Level Overview

Quack is a San Francisco-based SaaS startup founded in 2023 that builds a proactive agentic AI platform for customer support, enabling SaaS and high-growth companies to deploy trainable AI agents that resolve issues before they escalate.[1][3][5] It serves customer experience (CX) teams by transforming reactive support—a traditional cost center—into a proactive growth engine through instant, contextual responses across channels, unified knowledge management, QA, and Voice of Customer insights, all within a CRM-agnostic system.[1][5] The platform's intuitive, topic-by-topic training mimics human agent onboarding, delivering fast time-to-value and scalability without compromising accuracy or compliance, as evidenced by its $7 million seed round in September 2025 led by Hanaco Ventures and Storytime Capital.[1]

Quack targets SaaS firms facing support bottlenecks, reducing repetitive tickets, consolidating multi-language operations, and freeing human agents for high-value work, with strong early traction from testimonials in fintech and engineering sectors.[1][5]

Origin Story

Quack was founded in 2023 (with some sources noting 2022) by Nadav Kemper and Aviram Roisman, serial entrepreneurs with deep expertise in AI and customer operations, launching from San Francisco with additional hubs in Tel Aviv and New York.[1][3][4] The idea emerged from observing SaaS companies' struggles with reactive support amid rapid scaling—escalating tickets overwhelming CX teams while hindering growth—prompting the duo to create the first proactive AI agent platform purpose-built for this complexity.[1][5]

Early pivotal moments include seamless CRM integration and human-like training capabilities, which drove initial adoption; this momentum culminated in the September 2025 $7 million seed raise from Hanaco Ventures, Storytime Capital, Fusion VC, Savyon Ventures, Seed IL, and investors like WalkMe CEO Dan Adika, fueling US go-to-market expansion and product innovation.[1]

Core Differentiators

Quack stands out in the crowded AI support space through these key advantages:

• Proactive Agentic AI: Unlike reactive chatbots, Quack deploys unlimited AI agents that anticipate and resolve issues pre-escalation, turning support into a growth driver with human-grade, contextual responses.[1][5]
• Intuitive, Human-Mirroring Training: Topic-by-topic onboarding builds deep SaaS-specific knowledge quickly, enabling fast deployment across channels without technical expertise.[1][5]
• CRM-Agnostic OS: Unifies multi-channel interactions, knowledge bases, QA, and insights in one platform, integrating with any CRM for seamless scalability in regulated environments like fintech.[1][5]
• Proven Impact: Testimonials highlight ticket reduction, headcount efficiency, multi-language consolidation, and compliance, with tools like "Explore" turning interactions into actionable insights.[5]

(Note: Search results reference a separate Paris-based Quack AI for dev tools, but context confirms this is the customer support platform.[2])

Role in the Broader Tech Landscape

Quack rides the agentic AI wave in customer support, where autonomous agents shift from passive Q&A to proactive resolution amid exploding SaaS growth and talent shortages.[1][5] Timing is ideal post-2025 AI maturity, as market forces like rising support costs (often 10-20% of revenue) and generative AI adoption favor platforms that scale CX without headcount bloat.[1] It influences the ecosystem by empowering CX teams as "profit centers," providing analytics for product iteration and reducing churn—critical as AI agents commoditize routine tasks, letting humans focus on strategy in a $100B+ support market.[1][5]

Quick Take & Future Outlook

Quack is poised for rapid expansion with fresh seed capital accelerating US sales and agent enhancements, potentially capturing share in enterprise SaaS as multi-agent orchestration and real-time personalization trends dominate.[1] Expect integrations with emerging LLMs and voice AI to boost adoption, while regulatory tailwinds in compliant AI position it against giants like Intercom or Zendesk. Its influence could evolve from niche innovator to CX standard, redefining support as a competitive moat—echoing how early AI tools propelled leaders in their spaces, provided execution matches the bold vision of turning every interaction into scalable intelligence.[1][5]