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Nexthink provides a Digital Employee Experience (DEX) management platform, Nexthink Infinity, designed to optimize digital workplaces. This platform offers real-time analytics, intelligent diagnostics, and automated remediation capabilities, empowering IT departments to proactively identify and resolve issues impacting employee productivity. By offering comprehensive visibility into the end-user experience, Nexthink enables organizations to move beyond reactive IT support to deliver a more efficient and satisfying digital environment.
The company was established in 2004 by co-founders Patrick Hertzog, Pedro Bados, and Vincent Bieri. Their foundational insight was the prevalent "digital employee experience gap," where IT organizations lacked clear visibility into how digital services were truly affecting employee engagement and output. The founders sought to close this critical gap by developing a solution that provides deep, actionable insights into the digital interactions of every employee.
Nexthink serves a diverse global customer base, assisting enterprises in ensuring a consistently positive digital journey for their workforce. The company’s overarching mission is to "delight people at work" by fostering smart and productive digital environments. It aims to continually advance its platform, enabling IT teams to strategically transform and enhance the employee experience, thereby driving operational excellence and user satisfaction.
Nexthink has raised $411.0M across 7 funding rounds.
Nexthink has raised $411.0M in total across 7 funding rounds.
Nexthink is valued at approximately $11.0M.
Nexthink has raised $411.0M in total across 7 funding rounds.
Nexthink is valued at approximately $11.0M.
Nexthink's investors include Index Ventures, SV Angel, Voyager Capital, David Vélez, Highland Europe, Bruce Chizen, Neil Rimer, Olivier Pomel, Forestay Capital, Galéo Capital, TOP Funds, Fergal Mullen.
Nexthink is a Swiss software company specializing in digital employee experience (DEX) management, providing a cloud-based platform called Nexthink Infinity that delivers real-time analytics, automation, remediation, and employee feedback tools to IT teams.[1][2][3][6] It serves over 1,500 large enterprises across industries like technology, manufacturing, and public sector, supporting more than 25 million employees worldwide by monitoring device performance, application usage, network connectivity, security, and sustainability indicators to proactively resolve issues, boost productivity, and enhance employee satisfaction.[2][4][5][6] The platform integrates with ITSM and security tools, enabling tasks from incident prevention to AI-driven insights and zero-touch workflows, positioning Nexthink as a leader recognized in the 2025 Gartner Magic Quadrant for DEX Tools and G2's 2025 Best EMEA Software Award.[1][6]
Nexthink was founded in 2004 in Prilly, Lausanne, Switzerland, by Pedro Bados, Patrick Hertzog, and Vincent Bieri, emerging from artificial intelligence research at the École Polytechnique Fédérale de Lausanne (EPFL).[1] The founders addressed a critical gap in IT visibility: the inability to understand how employees used services and how those impacted productivity and engagement, dubbed the "digital employee experience gap."[8] Early traction came through developing real-time endpoint analytics; a pivotal moment was the 2016 $40 million funding round led by Highland Europe, fueling global expansion with dual headquarters in Lausanne and Boston, plus 10 offices worldwide.[1][5] Key milestones include the 2024 acquisition of AppLearn for digital adoption services and ongoing growth to serve 25 million endpoints.[1][6]
Nexthink stands out in DEX management through these key strengths:
Nexthink rides the hybrid work and digital transformation wave, where complex, distributed IT environments demand proactive management amid economic pressures to "do more with less."[3][6] Its timing aligns with rising DEX focus—post-pandemic remote work amplified employee friction, while AI advancements enable predictive IT, shifting teams from reactive tickets to strategic optimization.[1][2][8] Market forces like cloud adoption, endpoint proliferation (over 25M users), and sustainability mandates favor Nexthink's real-time analytics and automation, influencing the ecosystem by setting DEX standards, fostering IT productivity gains, and enabling enterprises to measure ROI on tech investments.[2][4][5] As a World Economic Forum-recognized player, it energizes the future of work by bridging IT operations with employee outcomes.[4]
Nexthink is poised for accelerated growth, leveraging its Infinity platform's AI enhancements like Assist and alerts-to-action to capture more market share in the expanding DEX space, potentially doubling its 25M-employee footprint amid AI-IT convergence.[6] Trends like zero-trust security, sustainable IT, and generative AI for workplaces will shape its path, with expansions via acquisitions and global offices driving enterprise adoption.[1][2] Its influence may evolve from DEX pioneer to indispensable IT orchestrator, empowering proactive, people-centric operations that eliminate digital friction—as it started by closing the visibility gap, Nexthink continues transforming IT from fixer to enabler.[8]
Nexthink has raised $411.0M across 7 funding rounds. Most recently, it raised $180.0M Series D in February 2021.
| Date | Round | Lead Investors | Other Investors |
|---|---|---|---|
| Feb 1, 2021 | $180.0M Series D | Index Ventures, SV Angel, Voyager Capital, David Vélez, Highland Europe, Bruce Chizen | |
| Feb 1, 2021 | Nexthink Valuation 2021-02-01 | Index Ventures, Neil Rimer | |
| Dec 12, 2018 | $85.0M Other Equity | Neil Rimer | Olivier Pomel, Forestay Capital, Galéo Capital, Highland Europe, TOP Funds |
| Dec 1, 2018 | $86.0M Series C | Index Ventures, David Vélez | |
| Apr 14, 2016 | $40.0M Other Equity | Fergal Mullen | Auriga Partners, Galeo Ventures, Waypoint Capital |
| Dec 9, 2014 | $14.5M Series D | Auriga Partners | Gilles Queru, Mannai Corporation, VI Partners |
| Mar 14, 2012 | $5.5M Series C | Auriga Partners, Alekh Grewal, Venture Incubator |
