Loading organizations...

NewVoiceMedia is a technology company.
NewVoiceMedia develops a cloud Contact Center as a Service (CCaaS) platform engineered for enhanced customer engagement. This enterprise-grade solution integrates communication channels and customer interactions directly with CRM systems, particularly Salesforce. Its technical foundation unifies operations, enabling businesses to efficiently manage customer data for superior service.
Ashley Unitt and Richard Pickering established the company in 2000, with products launched in 2006. Their founding insight identified the imperative for a scalable, cloud-native communication solution to supersede outdated on-premise systems. This addressed evolving customer service demands, paving the way for a more agile, integrated operational model.
The platform serves global businesses focused on optimizing customer service and sales. NewVoiceMedia's mission is to enable more effective, personalized customer conversations, fostering stronger relationships and business expansion. The company envisions a future where every interaction is exceptional and impactful, powered by intelligent cloud communication.
NewVoiceMedia has raised $165.0M across 7 funding rounds.
NewVoiceMedia has raised $165.0M in total across 7 funding rounds.
NewVoiceMedia has raised $165.0M in total across 7 funding rounds.
NewVoiceMedia's investors include Rory Stirling, Bessemer Venture Partners, Eden Ventures, Highland Europe, John Somorjai, TCV, Notion Capital, Salesforce, John Rosenberg, Alex Ferrara, Laurence Garrett, Connect Ventures.
NewVoiceMedia was a British technology company specializing in cloud-based contact center and inside sales software designed to help businesses deliver superior customer experiences and increase sales. Its flagship product, ContactWorld, integrated multiple communication channels directly into customer relationship management (CRM) systems, enabling real-time, omnichannel interactions and advanced analytics. Serving over 700 customers worldwide, including notable organizations like the Canadian Cancer Society and JustGiving, NewVoiceMedia addressed the challenge of fragmented customer communications by providing a scalable, reliable cloud platform with 99.999% uptime[1][5].
Founded in 2000 by Ashley Unitt and Richard Pickering in Basingstoke, England, NewVoiceMedia emerged from the founders' vision to leverage cloud technology to transform customer service. The company gained early traction through successive funding rounds starting in 2010, which fueled product development and international expansion. Leadership under CEO Jonathan Gale from 2011 accelerated growth, culminating in raising over £99 million by 2014. A pivotal moment came in 2018 when Vonage, a leader in cloud communications, acquired NewVoiceMedia for $350 million, integrating its cloud contact center capabilities into Vonage’s broader business communications portfolio[1][2].
NewVoiceMedia capitalized on the growing trend of digital transformation in customer service, where businesses increasingly adopt cloud-based solutions to unify communications and leverage CRM data for personalized engagement. The timing was critical as enterprises sought scalable, omnichannel contact center solutions to meet rising customer expectations for seamless, data-driven interactions. By integrating with leading CRM platforms and offering cloud-native reliability, NewVoiceMedia influenced the broader ecosystem by accelerating the shift from traditional on-premises contact centers to agile, cloud-based customer engagement models[2][5].
Following its acquisition by Vonage in 2018, NewVoiceMedia’s technology has been instrumental in Vonage’s strategy to lead in business cloud communications, particularly in cloud contact center and unified communications markets. Looking ahead, the continued rise of AI-driven customer engagement, conversational analytics, and integration with broader digital transformation initiatives will shape the evolution of NewVoiceMedia’s legacy platform within Vonage’s portfolio. Its influence is likely to grow as enterprises demand more intelligent, flexible, and integrated communication solutions to enhance customer experience and operational efficiency[2].
In summary, NewVoiceMedia was a pioneering cloud contact center company that successfully addressed the complexities of modern customer engagement through innovative cloud technology and CRM integration, leaving a lasting impact on the cloud communications landscape.
NewVoiceMedia has raised $165.0M across 7 funding rounds. Most recently, it raised $30.0M Other Equity in January 2016.
| Date | Round | Lead Investors | Other Investors |
|---|---|---|---|
| Jan 28, 2016 | $30.0M Other Equity | Rory Stirling | Bessemer Venture Partners, Eden Ventures, Highland Europe, John Somorjai, TCV |
| Jul 1, 2014 | $50.0M Series E | Notion Capital, Bessemer Venture Partners, Eden Ventures, Highland Europe, Salesforce, John Rosenberg | |
| Sep 1, 2013 | $35.0M Series C | Alex Ferrara | Notion Capital, Eden Ventures, Highland Europe |
| Jan 29, 2013 | $20.0M Series B | Eden Ventures, Laurence Garrett, Rory Stirling, Notion Capital | |
| Jan 1, 2013 | $20.0M Venture Round | Connect Ventures, Notion Capital | |
| Aug 1, 2011 | $4.0M Series B | Notion Capital | |
| May 1, 2010 | $6.0M Series A | Notion Capital, Mark Farmer |