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§ Private Profile · San Francisco, CA, USA
Narvar is a technology company.
Narvar has raised $64.0M across 4 funding rounds.
Key people at Narvar.
Narvar has raised $64.0M in total across 4 funding rounds.
Narvar provides a post-purchase experience platform, enhancing retailer customer engagement and operational efficiency. It uses intelligent, policy-aware automation, integrating deep systems with behavioral signals and AI. The platform offers AI-powered delivery estimates, personalized tracking, proactive communication, and tools for returns and delivery claims.
Amit Sharma founded Narvar in 2013, drawing on experience from Apple and Walmart. He identified an underutilized opportunity in the retail post-purchase phase. Sharma’s insight was to build lasting customer relationships and strategic advantage, inspiring him to create Narvar.
Serving leading retailers, Narvar empowers brands to engage consumers, optimize operations, and drive growth through personalized, data-driven post-purchase experiences. The company actively shapes agentic commerce, proactively resolving customer needs to strengthen brand loyalty and encourage purchasing.
Key people at Narvar.
Narvar is a technology company that builds an AI-powered platform for intelligent personalization in the post-purchase phase of e-commerce, known as "beyond buy." It serves over 1,500 global brands like Sephora, Levi’s, Sonos, Warby Parker, and LVMH, solving problems such as delivery anxiety, fraud in claims and returns, inefficient tracking, and poor customer loyalty by providing tools for personalized tracking, notifications, returns management, and fraud prevention.[1][2][3] Narvar's proprietary IRIS™ AI engine, trained on over 74 billion annual consumer interactions (second only to Amazon's dataset), powers features like accurate delivery predictions, proactive messaging, and Narvar Assist for scalable fraud reduction in a $101 billion delivery claims problem, driving trust, margin protection, and growth.[1][2][3]
Founded in 2012 and based in San Mateo, California, Narvar pioneered the post-purchase experience category in e-commerce.[4] As the first entrant in this space, it has evolved from basic order tracking and messaging to an AI-driven platform, culminating in the January 2025 launch of IRIS™—a machine learning and analytics layer fueled by billions of interactions—and its first application, Narvar Assist, for fraud prevention.[1][3] Key figures include CTO Ram Ravichandran, who highlighted IRIS as a "transformative leap" processing billions of interactions for personalization and efficiency.[1][3] Early traction came from addressing operational pain points like returns and tracking, raising $64 million total while remaining active in the incubator/accelerator stage.[4]
Narvar rides the e-commerce trend toward AI-driven post-purchase optimization amid rising delivery theft (120M+ packages stolen yearly), 65% consumer delivery anxiety, and massive fraud/returns costs, where timing aligns with generative AI adoption and retailer needs for trust-building beyond checkout.[1][2] Market forces like scalable personalization and operational efficiency favor Narvar's massive dataset and first-mover status, influencing the ecosystem by setting standards for "beyond buy" experiences—redefining retail with tools that turn 74B+ interactions into actionable insights, reducing support costs, and enabling sustainable growth for brands.[1][2][3] Competitors like Revers.io (aftersales) and Trove (resale) focus narrowly, but Narvar's end-to-end AI platform leads in holistic post-purchase SaaS.[4]
Narvar's momentum, anchored by IRIS™ and Narvar Assist, positions it to expand AI applications across returns, logistics, and personalization, potentially capturing more of the $101B fraud market while scaling to new verticals beyond retail. Trends like real-time AI fraud detection, circular economy returns, and hyper-personalized CX will shape its path, evolving its influence from pioneer to indispensable infrastructure for e-commerce loyalty. As the post-purchase leader with unmatched data scale, Narvar will continue transforming "beyond buy" into a growth engine, building on its foundational role in redefining retail trust and efficiency.[1][2][3]
Narvar has raised $64.0M in total across 4 funding rounds.
Narvar's investors include Accel, DST Global, Glasswing Ventures, Index Ventures, Insight Partners, Lazerow Ventures, Matrix, Jeff Richards, Scale Venture Partners, Sequoia Capital, Seven Seven Six, Sound Ventures.
Narvar has raised $64.0M across 4 funding rounds. Most recently, it raised $30.0M Series C in August 2018.
