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Loris is a technology company.
Loris develops an AI-powered conversational intelligence platform designed to extract deep insights from customer service interactions. The platform leverages real-time analytics and a sophisticated library of AI models to detect emerging issues and identify gaps within the customer journey. This technology enables organizations to understand customer needs, monitor agent performance, and provide actionable intelligence for continuous improvement.
Founded in 2018 by Nancy Lublin, Loris emerged from the insight that customer conversations hold immense, untapped business value. Lublin envisioned AI transforming customer experience by making every interaction a valuable data source, empowering CX leaders with data-driven decisions for enhanced satisfaction and efficiency.
Loris serves CX leaders and customer care teams, transforming conversations into strategic assets. The company provides comprehensive tools to optimize customer experience and drive business growth. Its vision is to position customer interactions as the most valuable resource for understanding and continuously improving the entire customer lifecycle.
Loris has raised $14.0M across 2 funding rounds.
Loris has raised $14.0M in total across 2 funding rounds.
I’ll assume you mean Loris.ai — the AI-powered conversational intelligence company (if you meant a different “Loris” such as Loris Technologies, tell me and I’ll redo this).
High-Level Overview
Loris.ai is an AI-driven conversational intelligence SaaS that converts customer-service conversations into operational insights to improve experience and agent performance; it offers conversation analytics, root-cause detection and a library of AI models to surface emerging issues across the CX lifecycle[2][1]. Loris serves customer-experience (CX) leaders and contact-center teams at enterprise and mid-market organizations by turning voice, chat and messaging interactions into prioritized, actionable intelligence that reduces costs and increases satisfaction[2][1]. The platform addresses the problem of noisy, unstructured customer feedback and manual QA processes by automating detection of issues, monitoring agent performance and alerting teams to trends before they harm the brand; customers use it to drive faster remediation and better frontline outcomes[2][1]. Loris has shown growth as a specialized CX-AI vendor since its founding and has raised early-stage venture funding to expand product and go-to-market efforts[1].
Origin Story
Loris.ai was founded by Nancy Lublin (company listed as founded in 2017–2018 across sources) and is based in New York with an office in Tel Aviv[1][2]. The company emerged from the recognition that contact-center conversations are a rich but underexploited source of customer insight and that modern machine‑learning models could automate extraction of root causes, agent coaching signals and trend detection at scale[2][1]. Early traction included seed funding and later institutional backing (reports name Bow Capital as a Series A co-lead) to accelerate engineering and market expansion, enabling product maturation and customer acquisition in CX-focused accounts[1].
Core Differentiators
Role in the Broader Tech Landscape
Loris rides the broader trends of enterprise adoption of AI for unstructured data and the shift from manual QA to continuous, automated conversation intelligence in CX operations[2][1]. Timing favors such companies because contact centers are high-cost, high-impact parts of many businesses where reducing churn and operational expense has immediate ROI, and modern ML/NLP advances make robust conversation analytics feasible. Market forces — growing omnichannel customer interactions, rising expectations for personalized support, and increased pressure to reduce support costs — create demand for platforms that can surface root causes and coach agents at scale[2][1]. By turning voice/chat data into cross‑functional insights, Loris can influence how product, ops and CX teams prioritize fixes and policy changes across organizations[2].
Quick Take & Future Outlook
What’s next: Continued product refinement (more industry-specific detectors, deeper integrations with contact-center platforms and workflow systems), expansion into adjacent use cases like product feedback loops, and scaling enterprise deployments as customers demand tighter security and compliance features[2][1]. Trends that will shape Loris include improved multimodal NLP, real-time agent assist expectations, and buyer preference for platforms that tie CX signals directly to financial KPIs. If Loris continues to build domain-specific models, strengthen platform integrations and demonstrate measurable ROI, it can deepen adoption within enterprise CX stacks and become a standard layer for conversational intelligence across the organization[2][1].
If you want the same profile for Loris Technologies (the FileNexus document-management vendor) instead, or deeper detail (customers, funding rounds, product screenshots, pricing, integration partners), tell me which Loris and which areas to expand.
Loris has raised $14.0M in total across 2 funding rounds.
Loris's investors include Bow Capital, ServiceNow Ventures, Vertex Ventures, DCM, Floodgate, Ann Miura-Ko, 1776, AirAngels, Ambush Capital, Andreessen Horowitz, Buckley Ventures, City Light Capital.
Loris has raised $14.0M across 2 funding rounds. Most recently, it raised $12.0M Series A in April 2022.
| Date | Round | Lead Investors | Other Investors |
|---|---|---|---|
| Apr 1, 2022 | $12.0M Series A | Bow Capital, ServiceNow Ventures, Vertex Ventures | DCM, Floodgate |
| Feb 1, 2018 | $2.0M Seed | Ann Miura-Ko | 1776, AirAngels, Ambush Capital, Andreessen Horowitz, Buckley Ventures, City Light Capital, Coughdrop Capital, Great Oaks Venture Capital, GSV Acceleration, Gutter Capital, Lampros Capital Partners, Logos Labs, MATH Venture Partners, Neu Venture Capital, Next Play Ventures, Plum Alley Investments, S2G Ventures, Sequoia Capital, SRB Ventures, Emily Kramer, Greg Isenberg, Jason Henrichs, Loic Le Meur, Manik Gupta, Marc McCabe, Mike Hudack, Russell Smith, Sam Corcos, Sam Parr, Steve Schlafman, Zachary Sims, Dan Levitan, Jeff Weiner, Selina Tobaccowala, Kapor Capital |