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LivePerson has raised $5.0M across 2 funding rounds.
Key people at LivePerson.
LivePerson has raised $5.0M in total across 2 funding rounds.
LivePerson develops a comprehensive conversational AI platform designed to enhance digital engagement between brands and their customers. Their core product empowers businesses to manage customer interactions through predictable AI, allowing for scalable and authentic conversations where AI handles routine queries and human agents intervene for complex needs. The platform integrates advanced AI capabilities to streamline customer service and sales processes.
The company was founded in 1995 by Robert LoCascio. His initial insight centered on transforming conventional online communication by pioneering web chat and asynchronous messaging. LoCascio envisioned creating a more direct and efficient avenue for businesses to connect with their customers, establishing LivePerson as an early innovator in facilitating digital customer interactions.
LivePerson serves a diverse global clientele, including numerous prominent enterprises across sectors such as telecommunications, airlines, technology, banking, and retail. The company's long-term vision focuses on continuously advancing conversational AI to unlock the full potential of customer conversations, fostering stronger connections and delivering significant business value for brands by enabling seamless and impactful interactions with their consumer base.
Key people at LivePerson.
LivePerson is a global technology company headquartered in New York City that develops conversational commerce and AI software, primarily through its flagship Conversational Cloud platform. This platform enables brands to orchestrate seamless customer experiences across digital messaging, voice, web, mobile, and social channels using AI-powered chatbots, human agents, and analytics tools like LP Insights, serving over 18,000 brands including HSBC, Orange, and The Home Depot to reduce customer care costs by up to 50% and boost sales.[1][2][4][5] With 900+ dedicated employees across 7 global locations (and reports of 1,000+ in 19 countries), LivePerson focuses on personalization at scale, turning conversational data into actionable insights for enterprise customer engagement.[1][3][4]
The company solves the problem of fragmented, inefficient customer interactions by blending generative AI, machine learning, and human oversight to deliver authentic, intent-driven conversations that drive business outcomes like operational efficiency and customer satisfaction.[1][2][5][6] Its growth momentum includes 30 years of innovation, key acquisitions (e.g., BotCentral in 2018), 2022 AI enhancements like AI Search and On-Demand Recommendations, and awards such as two Gold Stevie Awards in 2023 for customer service technology.[2][4][5]
LivePerson was founded in 1995, pioneering web chat and asynchronous messaging to revolutionize brand-to-consumer communication and create a vast repository of conversational data.[1][5][7] The company's early focus on digital engagement evolved through strategic acquisitions, including NuConomy (2010) for web analytics, Look.io (2012) for mobile chat, Contact At Once (2014) for sales conversations, and BotCentral (2018) for enterprise AI bots, building toward its AI leadership.[2]
A pivotal moment came in 2016 with the launch of LiveEngage (later Conversational Cloud), introducing enterprise-grade tools like real-time sentiment analysis and bot builders, followed by 2018's dedicated AI offerings for chatbots alongside human agents.[2][5] This trajectory humanizes LivePerson as a pioneer in connected experiences, growing from chat innovators to a public company (NASDAQ: LPSN) with deep expertise in responsible AI, now powering millions of consumer interactions globally.[1][2][4]
LivePerson stands out in conversational AI through these key strengths:
LivePerson rides the conversational AI and generative AI wave, transforming contact centers from hold times and static websites into real-time, messaging-first "digital front doors" amid rising consumer demand for friend-like brand interactions.[1][4][5][6] Timing is ideal in a digital-first era post-pandemic, where enterprises seek automation to cut costs while maintaining trust—LivePerson's data moat (from early web chat invention) and responsible AI framework position it ahead of hype-driven competitors.[5]
Market forces like exploding messaging volumes, AI maturity (e.g., large language models), and multichannel commerce favor it, influencing the ecosystem by setting standards for hybrid human-AI engagement and enabling brands to automate routine queries while escalating complex ones.[2][4][6] As a New York-based leader among tech firms like LiveChat, it shapes customer experience trends, powering scalable personalization for global enterprises.[2]
LivePerson is poised to expand its Conversational Cloud with deeper generative AI integrations, such as advanced Voice AI and LP 360 managed services, targeting further automation in high-volume sectors like retail and finance.[5][6] Trends like multimodal AI (voice-digital fusion) and ethical data use will propel growth, potentially amplifying its 18k+ brand base amid rising demand for measurable ROI over chatbot gimmicks.[1][4]
Its influence may evolve toward full enterprise AI orchestration, blending conversations with CRM/ERP systems, solidifying its role as the backbone for connected customer experiences. This builds on its foundational mission: turning conversations into connections that drive lasting business impact.[1][5]
LivePerson has raised $5.0M across 2 funding rounds. Most recently, it raised $2.0M Seed in June 1999.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Jun 1, 1999 | $2M Seed | — | — | Announced |
| Dec 1, 1998 | $3M Seed | — | Boldstart Ventures | Announced |
LivePerson has raised $5.0M in total across 2 funding rounds.
LivePerson's investors include Boldstart Ventures.
