Kustomer is a technology company.
Kustomer has raised $234.0M across 7 funding rounds.
Key people at Kustomer.
Kustomer has raised $234.0M in total across 7 funding rounds.
Kustomer has raised $234.0M in total across 7 funding rounds.
Kustomer's investors include AirAngels, Battery Ventures, Boldstart Ventures, Bonfire Ventures, CRV, Dell Technologies Capital, Freestyle Capital, Grove Ventures, M12, Not Boring Capital, Redpoint Ventures, SRB Ventures.
Kustomer is an AI-native customer service platform that builds a conversational CRM unifying customer data, omnichannel interactions (phone, email, chat, text, social media, messaging), intelligent automation, and no-code customization into a single timeline view for personalized support.[1][2][3][5][6] It serves innovative brands and growing enterprises seeking to deliver zero-effort, exceptional experiences by solving fragmented customer service—replacing ticket-based systems with human + AI collaboration that automates routines, provides context, and scales efficiently.[1][2][3][5][7] Growth momentum includes a 2020 acquisition by Meta, a 2023 spin-out as a standalone company backed by $60M from original investors (plus a recent $30M round), and a 2024 launch of its first fully AI-native platform with disruptive conversation-based pricing that includes unlimited AI at no extra cost.[2][4][5][7]
Kustomer was founded in 2015 by Brad Birnbaum and Jeremy Suriel, serial entrepreneurs who previously co-founded eShare Technologies and Assistly (acquired by Salesforce and rebranded as Desk.com).[2][3][7] Drawing from over 150 years of collective leadership experience in customer experience tech, they emerged from stealth mode to pioneer a customer-centric platform that shifted service from ticket queues to a unified timeline of interactions, emphasizing empathy and context over volume metrics.[1][2][3][7] Early traction came from brands adopting its omnichannel CRM and automations; pivotal moments include Meta's 2020 acquisition to enhance business-people communication, followed by a 2023 spin-out with $60M funding to reclaim independence and accelerate AI innovations.[2][4][7]
Kustomer rides the human + AI convergence in customer service, timing perfectly with generative AI advancements that supercharge its decade-old customer data platform (CDP) foundation.[1][4][5] Market forces like rising CX expectations, 91% of leaders demanding bundled AI pricing, and the shift from cost-center support to revenue opportunity favor its model, as enterprises seek scalable, intelligence-driven ops amid fragmented tools.[5][7] It influences the ecosystem by pioneering people-centered design (pre-Meta), deepening Meta integrations (WhatsApp, Instagram), and now competing as an "intelligence layer" for enterprise CX, pushing rivals toward native AI over legacy interfaces.[2][4][7]
Kustomer's standalone momentum positions it to dominate AI-driven CX, with plans for interface modernization, expanded automations, and advanced CRM via generative AI on its CDP.[1][4] Trends like AI agent proliferation and usage-based economics will amplify its edge, evolving influence from niche innovator to enterprise standard as it scales "startup superpowers" with fresh $90M+ backing.[4][7] Watch for faster market innovations that keep customers at the core—reinventing service as a competitive moat, just as its founders disrupted it a decade ago.[2][3]
Key people at Kustomer.
Kustomer has raised $234.0M across 7 funding rounds. Most recently, it raised $60.0M Venture Round in May 2023.
