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§ Venture Capital · Paris, France
B2B service provider offering premium concierge & loyalty services worldwide for businesses, focused on relationship marketing, personalized.
Key people at John Paul.
John Paul, based in Paris, France, provides premium concierge and loyalty services to businesses globally, fulfilling customer and employee requests 24/7 through a network of over 50,000 partners and proprietary CRM software. The company specializes in relationship marketing, creating personalized experiences, events, and loyalty programs for premium segments. John Paul reported $209.3 million in revenue and has nearly 600 employees worldwide, having previously exceeded 1,000, and secured $27.4 million in total funding. In 2015, it merged with US-based LesConcierges to expand its premium service offerings, and was subsequently acquired by AccorHotels in 2016, becoming a wholly-owned subsidiary of Accor. The organization serves companies in luxury, travel, and hospitality sectors, leveraging its parent company Accor's extensive network of over 4,000 hotels and 3,000 restaurants. John Paul was founded in 2008 by David Amsellem.
Key people at John Paul.
John Paul DeJoria is a serial entrepreneur and billionaire best known for co-founding two iconic global brands: John Paul Mitchell Systems (JPMS), a leading hair care company, and Patrón Spirits, the first ultra-premium tequila brand. His mission centers on building high-integrity, ethically driven companies that serve professional beauty and luxury spirits markets while emphasizing philanthropy and social responsibility. DeJoria’s investment philosophy reflects resilience, innovation, and a commitment to quality products that solve real consumer needs—whether in hair care, spirits, or pet grooming. His ventures have significantly impacted the startup ecosystem by demonstrating how humble beginnings and ethical business practices can lead to global success and inspire entrepreneurs worldwide[1][3][5].
John Paul Mitchell Systems builds professional hair care products serving salons and stylists globally, solving the problem of quality, cruelty-free hair care with a strong focus on education and community support. Patrón Spirits serves premium tequila consumers, addressing the demand for high-quality, handcrafted tequila with a luxury branding approach. Both companies have shown impressive growth momentum, with JPMS operating in over 95 countries and Patrón growing from 12,000 bottles in its first year to millions of cases before its $5.1 billion acquisition by Bacardi in 2018[1][2][3].
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John Paul DeJoria’s origin story is a classic rags-to-riches tale. Born in 1944 in Los Angeles, he experienced homelessness and worked various jobs, including janitor and door-to-door salesman, before entering the hair care industry. In 1980, with hairstylist Paul Mitchell and a $700 loan, he co-founded John Paul Mitchell Systems, initially operating out of a friend’s bedroom. The company grew by focusing on professional salon products and banning animal testing. In 1989, after Paul Mitchell’s death, DeJoria co-founded Patrón Spirits with Martin Crowley, inspired by a trip to Mexico and a desire to create a smoother, premium tequila. Early pivotal moments include Clint Eastwood’s free product placement in 1993, which helped boost Patrón’s profile. DeJoria has since expanded into other ventures like John Paul Pet and ROKiT, maintaining a focus on ethical business practices and philanthropy[1][2][3][5][7].
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John Paul DeJoria rides the trend of ethical entrepreneurship and premiumization in consumer goods. His timing was crucial—launching Paul Mitchell Systems when cruelty-free and professional salon products were gaining traction, and Patrón when the ultra-premium spirits market was emerging. Market forces such as increasing consumer demand for quality, authenticity, and social responsibility have favored his brands. DeJoria’s influence extends beyond products to philanthropy and mentorship, shaping the ecosystem by encouraging sustainable business models and supporting new entrepreneurs through visibility and example[3][4][7].
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Looking ahead, John Paul DeJoria is likely to continue expanding his portfolio of ethically driven, premium brands while deepening his philanthropic commitments through initiatives like the Peace, Love & Happiness Foundation. Trends shaping his journey include growing consumer preference for sustainability, cruelty-free products, and authentic luxury experiences. His influence may evolve from direct business leadership to broader mentorship and impact investing, inspiring a new generation of entrepreneurs who prioritize social good alongside profit. His story remains a powerful testament to resilience and values-driven success, reinforcing that "Success Unshared is Failure"[4][7].
