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§ Private Profile · 6415 S 3000 E Ste 300 Salt Lake City, UT 84121 United States
Cloud contact center software for mid-to-large enterprises and government agencies, delivering unified routing and workforce management via SaaS.
Echopass has raised $45.0M across 4 funding rounds.
Key people at Echopass.
Echopass has raised $45.0M in total across 4 funding rounds.
Echopass is a provider of cloud-based contact center software and enterprise communication solutions operating from an undisclosed headquarters location. The company delivers a subscription-based software-as-a-service platform that integrates routing, systems integration, and workforce management applications without requiring upfront capital investment or on-premise maintenance. Its core technology targets mid-to-large enterprises and government agencies worldwide operating complex infrastructure environments with contact centers exceeding 300 individual seats. The platform integrates various third-party technologies from recognizable industry partners including IBM, Microsoft, and Nuance to support comprehensive speech services. Backed by Series A venture funding involving partner John Balen, the enterprise software provider operated independently until it was acquired by Genesys in 2013. The specific founding year and the names of the original founders remain undisclosed in available records, though the organization was actively deploying its commercial systems by at least 2011.
Echopass has raised $45.0M in total across 4 funding rounds.
Echopass's investors include Canaan Partners.
Key people at Echopass.
Echopass has raised $45.0M across 4 funding rounds. Most recently, it raised $6.0M Series E in October 2006.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Oct 1, 2006 | $6M Series E | — | Canaan Partners | Announced |
| Nov 1, 2005 | $7M Series U | — | Canaan Partners | Announced |
| Jul 1, 2003 | $4M Series B | — | Canaan Partners | Announced |
| Mar 1, 2000 | $28M Series A | — | Canaan Partners | Announced |
Echopass Corporation was a technology company founded in 2000 that developed cloud-based contact center solutions as a service, primarily for mid-to-large enterprises and government agencies with complex needs, such as up to 20,000 agents across multiple sites.[1] It offered fully integrated, scalable IP-based call and multichannel support platforms that required no upfront capital investment, emphasizing compliance, security, and disaster recovery while solving problems like high maintenance costs and rigid infrastructure in traditional contact centers.[1][2][3] The company raised $64.19M before being acquired by Genesys in 2013, enhancing Genesys' customer experience platform.[1][4]
Echopass targeted large organizations with over 300 seats facing intricate business issues, providing a best-of-breed suite integrated via its proprietary multitenant engine, business continuity services, and failover systems.[3] Its growth momentum included early innovation during the dot-com era, partnerships with vendors like IBM, Nuance, and Microsoft, and a track record of serving demanding environments, though it was later described as ahead of its time.[1][3]
Echopass was co-founded in 2000 by Art Coombs during the dot-com boom in Lehi, Utah, as one of the first providers of advanced IP-based call and contact center solutions delivered as a service.[1] Coombs, who later founded KomBea Corporation, brought experience in recognizing early market needs for cloud-like scalability in enterprise communications, bootstrapping the company after facing challenges with venture capital that deemed the timing premature.[1]
The idea emerged amid the shift toward IP telephony, with Echopass quickly gaining traction by customizing solutions for stringent compliance and multi-site operations, filing patents like one in 2017 (granted 2018) for multi-tenant callback services in computer telephony integration.[1] A pivotal moment came years later when original VCs acknowledged Echopass was "the right solution, just 10 years too early," validating its prescience before its 2013 acquisition by Genesys.[1][4]
Echopass stood out in the contact center space through these key strengths:
Echopass rode the early wave of cloud migration in contact centers, pioneering IP-based, as-a-service models a decade before widespread adoption, amid market forces like rising demand for multichannel customer interactions and cost efficiencies over legacy PBX systems.[1][3] Its timing mattered as enterprises grappled with scalability and compliance in multi-site setups during the post-dot-com recovery, positioning Echopass to influence the shift from capital-intensive infrastructure to subscription-based, resilient platforms.[1][3]
By integrating third-party innovations and developing core cloud enablers, Echopass helped validate "contact center in the cloud" for large players, paving the way for today's CX platforms and its own integration into Genesys, which amplified its tech in the broader ecosystem of customer experience orchestration.[3][4]
Post-2013 acquisition, Echopass's technology lives on within Genesys, likely evolving through integrations with AI-driven CX tools like advanced speech analytics and omnichannel routing amid trends in hyper-personalized, low-latency customer service.[4] Its legacy underscores how early cloud telephony bets fuel modern platforms, with influence growing via Genesys' expansions into generative AI and workforce optimization.
Looking ahead, remnants of Echopass could shape Genesys' edge in regulated sectors, as rising data sovereignty and real-time engagement demands revive needs for its multitenant resilience—proving pioneers like it define the scalable contact centers powering tomorrow's enterprises.[1][3][4]
