Augment CXM is a technology company.
Augment CXM has raised $5.0M across 1 funding round.
Augment CXM has raised $5.0M in total across 1 funding round.
Augment CXM has raised $5.0M in total across 1 funding round.
Augment CXM's investors include Plug & Play Ventures, Mary Jane Elmore, Russell Fradin, Russ Fradin.
Augment CXM is a technology company that built an AI-powered customer experience management (CXM) platform designed to monitor digital and voice communications in real-time, providing actionable insights to improve key performance indicators (KPIs) like agent efficiency and sales conversion.[1][5] The platform targets businesses with contact centers, such as call centers, by scrutinizing interactions and offering guidance to enhance customer satisfaction, using patented semantic neural networks and deep learning for real-time agent assistance.[1][2][4] Founded in 2016 in San Francisco, it raised $5.68M before being acquired by Sutherland Global Services in September 2022, integrating its tech into Sutherland's AI portfolio for global brands.[1][2]
Post-acquisition, Augment CXM's technology has driven reported gains of up to 30% in agent efficiency and 44% in sales conversion rates for clients, focusing on "human-in-the-loop" AI that combines automation with human intelligence.[2] It serves enterprises needing to handle conversation spikes, optimize customer journeys, and boost loyalty, positioning it as a tool for transformative customer experiences in high-volume interaction environments.[2][5]
Augment CXM was founded in 2016 in San Francisco, California, at 74 Tehama Street, emerging as a startup pioneering AI-driven CXM powered by a patented semantic neural network to redefine customer experience software.[1][4][5] While specific founders are not detailed in available records, the company quickly gained traction in the AI space, securing investments from Plug and Play Accelerator, Silicon Valley Data Capital, Jazz Venture Partners, and others, totaling $5.68M.[1] A pivotal moment came in September 2022 when Sutherland Global Services acquired it to bolster its AI agent assist technology, marking the end of its independent operations and the start of integration into a larger digital transformation ecosystem.[1][2]
This acquisition highlighted early validation: Augment CXM's deep learning engine complemented Sutherland's offerings, enabling real-time insights for complex customer interactions and serving high-profile global brands.[2]
Augment CXM rides the wave of AI-driven customer experience transformation, capitalizing on the boom in conversational AI and intelligent automation for contact centers amid rising demands for personalized, efficient customer interactions.[1][2] Its timing aligned with the post-2016 AI surge, where deep learning enabled real-time analysis of unstructured data like voice and digital chats, addressing market forces like e-commerce growth and the need for scalable support in global brands.[2][5] By enhancing agent tools, it influences the ecosystem through acquisitions like Sutherland's, accelerating AI adoption in BPO (business process outsourcing) and helping firms achieve loyalty via data-driven journeys—now part of broader "experience-led digital transformation."[2]
Augment CXM's technology, now embedded in Sutherland, positions it to scale within a global digital transformation leader, likely expanding to more enterprise AI solutions amid trends like multimodal AI (voice + digital) and predictive analytics for CX.[2] Evolving regulations on AI ethics and rising demand for hybrid human-AI models will shape its path, potentially amplifying influence in sectors like retail and finance through sustained efficiency gains.[2] As AI matures, expect deeper integrations driving industry-wide benchmarks for conversion and satisfaction, cementing its legacy from San Francisco startup to cornerstone of modern CXM.[1][2]
Augment CXM has raised $5.0M across 1 funding round. Most recently, it raised $5.0M Seed in September 2017.
| Date | Round | Lead Investors | Other Investors |
|---|---|---|---|
| Sep 1, 2017 | $5.0M Seed | Plug & Play Ventures, Mary Jane Elmore, Russell Fradin, Russ Fradin |