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atSpoke has raised $28.0M across 2 funding rounds.
Key people at atSpoke.
atSpoke was founded in 2016 by Pratyus Patnaik (Co-founder & CTO).
atSpoke has raised $28.0M in total across 2 funding rounds.
Based in San Francisco, California, atSpoke develops an artificial intelligence-powered workplace service desk and internal ticketing system designed to automate routine employee requests for information technology, human resources, and operations departments. The enterprise software platform integrates directly with corporate collaboration applications such as Slack and Microsoft Teams to route internal inquiries and generate automated responses using natural language processing. Operating under a business-to-business software-as-a-service subscription model, the company raised $28 million in total venture funding backed by prominent institutional investors including Accel and Greylock Partners. In September 2021, the publicly traded identity and access management corporation Okta acquired the business to incorporate its automated access request workflows into its broader identity governance product portfolio. The technology startup was originally founded in 2016 by software entrepreneurs Jay Srinivasan, Pratyus Patnaik, and David Kaneda.
atSpoke has raised $28.0M across 2 funding rounds. Most recently, it raised $20.0M Series B in October 2017.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Oct 1, 2017 | $20M Series B | — | 11.2 Capital, Accel, AME Cloud Ventures, Atlas Venture, Autotech Ventures, Band OF Angels, Bessemer Venture Partners, Cota Capital, Felicis Ventures, Greylock, Hardware Club, M34 Capital, NEO, Next47, Playground Global, Point72 Ventures, SV Angel, ThirdLove, Tsvc Capital, Walden International, Bill Gates, Bill Yang, Farzad Nazem, Hadi Partovi, Jerry Fiddler, Louis Beryl, Todd Corenson | Announced |
| Aug 1, 2016 | $8M Series A | — | Accel | Announced |
Key people at atSpoke.
atSpoke was a San Francisco-based technology company founded in 2016 that developed an AI-powered workplace ticketing platform for managing employee requests across IT, HR, facilities, sales, support, and other operations teams.[1][2][4][5] The platform offered a self-help AI system with natural language interfaces, chatbots via Slack, web, email, and SMS, automations, and workflow tools to search answers, resolve requests, and track data, serving over 150 customers at its peak.[1][3][4] Acquired by Okta in September 2021 for an undisclosed amount after raising $28 million from investors like Greylock and Accel, atSpoke's technology was integrated to enhance Okta's identity governance and administration (IGA) offerings, with its team joining Okta.[2][4][5] Post-acquisition, the standalone service appears to have shut down, prompting migrations to alternatives like Siit.[3]
atSpoke, originally known as askSpoke and operating under Townsend Street Labs, was founded in 2016 in San Francisco by CEO Jay Srinivasan and CTO Pratyus Patnaik.[1][5] The idea emerged to simplify employee request management for teams handling frequent inquiries in IT, HR, operations, and facilities, using AI to create a smarter, conversational alternative to traditional ticketing systems.[4] Early traction built around its AI chatbot and integrations, leading to 150 customers by 2018 and $28 million in funding across two rounds from Greylock and Accel.[1][4][5] A pivotal moment came in early 2021 when Okta quietly acquired the 20-person team in August, folding its access request workflows into Okta's IGA strategy set to launch the following year.[5]
atSpoke rode the wave of AI democratization in enterprise software, particularly conversational AI for internal tools, amid rising demands for efficient employee support in hybrid work environments post-2020.[3][4][5] Its timing aligned with the explosion of no-code automations and GPT-like models, addressing pain points in fragmented ticketing amid labor shortages and remote ops.[3] Market forces like cybersecurity needs and identity management growth favored it, as seen in Okta's acquisition to build user-friendly IGA—transforming tolerated admin tools into intuitive experiences.[5] By influencing Okta's platform, atSpoke helped shape AI's role in workplace productivity, paving the way for successors like Siit that expand on its chatbot legacy with added features like asset management.[3]
atSpoke's legacy endures within Okta's identity governance suite, where its AI workflows continue to streamline access requests and modernize enterprise tools amid ongoing AI advancements.[5] Trends like multimodal AI and deeper integrations with tools like Slack or Microsoft Teams will likely amplify its embedded tech, while broader employee experience platforms evolve to include predictive support. As Okta scales IGA globally, atSpoke's influence could grow in securing hybrid workforces, though standalone users have shifted to alternatives—highlighting how acquisitions accelerate innovation in AI ticketing. This trajectory underscores atSpoke's foundational bet on conversational AI paying off through strategic absorption into a larger ecosystem.
atSpoke was founded in 2016 by Pratyus Patnaik (Co-founder & CTO).
atSpoke has raised $28.0M in total across 2 funding rounds.
atSpoke's investors include 11.2 Capital, Accel, AME Cloud Ventures, Atlas Venture, Autotech Ventures, Band of Angels, Bessemer Venture Partners, Cota Capital, Felicis Ventures, Greylock, Hardware Club, M34 Capital.
