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§ Private Profile · 7000 North Mopac Expwy, 2nd Floor, Austin, TX 78731
AI-powered relationship banking platform enabling financial institutions to offer personalized customer service via digital channels.
Based in San Francisco, California, United States, Agent IQ provides an artificial intelligence-augmented digital relationship banking platform that enables financial institutions to offer personalized customer service through secure messaging. The company operates a business-to-business software-as-a-service model, licensing its flagship Lynq platform to community banks and credit unions to facilitate direct communication between retail customers and dedicated personal bankers. Operating with an estimated workforce of 25 to 100 employees, the enterprise has successfully raised $10 million in Series A funding to scale its commercial operations. Agent IQ is backed by venture capital firms including Sorenson Ventures and Sierra Ventures, and its technology is currently deployed by regional financial institutions such as Washington Trust Bank, Parkway Bank, and First Financial Bank. The enterprise software and financial technology company was founded in 2015 by Slaven Bilac and Matt Phipps.
Agent IQ has raised $18.0M across 3 funding rounds.
Agent IQ has raised $18.0M in total across 3 funding rounds.
Agent IQ has raised $18.0M in total across 3 funding rounds.
Agent IQ's investors include John Clausen, 7BC Venture Capital, General Catalyst, Sequoia Capital, Sierra Ventures, Sorenson Ventures, Brandon Metcalf, Acronym Venture Capital, First National Bank of Omaha, Rubicon VC, CRCM Ventures, Rubicon Ventures.
Agent IQ has raised $18.0M across 3 funding rounds. Most recently, it raised $10.0M Series A in November 2022.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Nov 1, 2022 | $10M Series A | John Clausen | 7BC Venture Capital, General Catalyst, Sequoia Capital, Sierra Ventures, Sorenson Ventures, Brandon Metcalf, Acronym Venture Capital, First National Bank OF Omaha | Announced |
| Feb 1, 2018 | $6M Series A | Sierra Ventures | 7BC Venture Capital, General Catalyst, Rubicon VC, Sequoia Capital, Sorenson Ventures, Brandon Metcalf, CRCM Ventures, Rubicon Ventures | Announced |
| Nov 1, 2016 | $2M Seed | — | 7BC Venture Capital, Rubicon VC, Brandon Metcalf | Announced |
Agent IQ is a technology company that builds Lynq, an AI-powered relationship banking platform designed for financial institutions like banks and credit unions. Lynq enables personalized customer engagement through digital channels such as asynchronous messaging, video chat, voice calls, co-browsing, live chat, and AI self-service tools, solving the problem of impersonal digital banking by blending AI efficiency with human relationships to deepen customer loyalty, boost product adoption, and reduce service costs.[1][2][3][5][6] It serves retail banking, business banking, wealth management, and credit unions, delivering real-time insights, proactive messaging, and conversation analytics that drive growth—such as 80% of chats handled by AI self-service, overnight call reductions, and higher loan funding rates via chat engagement.[3][5]
Founded in 2015 and headquartered in Austin, Texas, Agent IQ pioneers "digital relationship banking," turning everyday interactions into opportunities for sustained loyalty and operational efficiency, with reported metrics like users on the platform and total monthly conversations underscoring its momentum.[1][2][5]
Agent IQ was founded in 2015 in Austin, Texas, by Slaven Bilac, who serves as CEO and co-founder. Bilac brings deep expertise from over a decade at Google, where he worked in software engineering across Japanese and U.S. offices, helped establish the machine intelligence unit in Google Cloud, and specialized in Natural Language Processing and Machine Translation—holding a PhD from Tokyo Institute of Technology, 6 patents, and numerous peer-reviewed publications.[1][4] The idea emerged from a passion to restore personal relationships in banking amid rising automation, combining AI for routine tasks with human-centered service to create persistent, channel-agnostic engagement beyond branches.[3][6]
Early traction built on this vision, evolving Lynq into a comprehensive platform that addresses digital gaps in community banking, with pivotal adoption by institutions seeking superior member experiences and cost savings, as evidenced by testimonials from users like credit union leaders praising its beyond-chat benefits.[5]
Agent IQ rides the AI-driven personalization wave in fintech, where banks face pressure to match Big Tech's seamless digital experiences while retaining community trust—timing amplified by post-pandemic digital banking acceleration and rising AI adoption for customer service.[1][2][6] Market forces like cost pressures (e.g., call center reductions) and customer preferences for hybrid human-AI interactions favor Lynq, positioning it against competitors like Posh, Kore.ai, and PolyAI by emphasizing persistent relationships over transactional bots.[1][3]
It influences the ecosystem by empowering smaller institutions to scale digitally without losing humanity, fostering loyalty in a fragmented market and contributing to fintech's shift toward "augmented intelligence" that enhances, rather than replaces, bankers.[5][6]
Agent IQ is poised for expansion as AI matures in banking, with Lynq's proven metrics signaling potential to capture more credit union and regional bank share amid 2026 trends like hyper-personalized fintech and regulatory pushes for secure AI. Expect deeper integrations with emerging channels (e.g., embedded finance) and advanced analytics to predict needs, evolving its influence from engagement pioneer to growth engine for community institutions—ultimately redefining digital banking as profoundly personal.[5][6] This builds on its core strength: turning AI into a relationship multiplier, as envisioned from its Austin origins.