Paulo Bautista

Paulo Bautista is the Co-Founder and Chief Operating Officer of Callback, an AI-native business process outsourcing company, and is based in the Philippines. Established in 2024, the early-stage startup recently secured $500,000 in funding and is part of the Y Combinator portfolio. Previously, Bautista served as the first employee and Head of Business Operations at Ninja Van in the Philippines, managing hundreds of delivery couriers and scaling the regional division to over eight figures in annual revenue. He also worked as Director of Operations and Strategy for a late-stage restaurant technology startup, where he oversaw an 800-person call center. Bautista holds a Master of Business Administration from Harvard Business School and studied Business Economics at the University of the Philippines. His professional background centers on scaling logistics and customer service operations across Southeast Asia.