Paola Cordovez Cereceda

Paola Cordovez Cereceda is the Head of Customer Success at Recurrency and is currently based in New York, New York, United States. In this executive position, she directs core customer engagement strategies and satisfaction initiatives for the enterprise software platform, leveraging a professional network of over 500 connections to drive client retention. Before transitioning into the technology sector, she completed her formal higher education at Harvard University, where she specifically studied at the John F. Kennedy School of Government. Her professional expertise extends significantly beyond corporate client relations to encompass broader public policy and international development, including providing strategic insights on regional economic developments in Guayaquil, Ecuador. Cordovez Cereceda currently focuses on bridging her academic foundation in public administration with operational leadership to scale comprehensive customer success frameworks within the evolving enterprise software industry.