Mohammad Gharbat

Mohammad Gharbat is the founder of Open, an enterprise artificial intelligence customer support startup based in San Francisco, California. Prior to establishing the software company in 2024, he gained industry experience working at the European financial technology firm Mollie. At Open, Gharbat currently directs a 22-person engineering team developing specialized AI tools designed to resolve complex technical troubleshooting tickets by integrating with more than 28 distinct knowledge sources. The startup participated in the Y Combinator accelerator program and has secured more than $1.5 million in early funding from several investors, including Mollie chief executive officer Adriaan Mol and Koen Köppen. His organization specifically targets advanced tier-two and tier-three support requests, utilizing proprietary benchmarks like Support-Bench to measure performance. Gharbat's current professional focus centers on scaling these enterprise-grade automation systems to streamline complex service operations.