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Key people at Working Knowledge.
Working Knowledge was founded in 2018 by Andrew Hatcher (Co-Founder & Managing Director).
Working Knowledge CSP provides practical, results-driven knowledge management (KM) solutions, helping organizations strengthen execution, reduce knowledge loss, and improve the flow of expertise. The firm specializes in designing and implementing fit-for-purpose KM strategies tailored to specific business and operational environments. Its approach involves developing strategic frameworks, preventing critical knowledge loss, and integrating KM practices seamlessly into daily operations to enhance collaboration, learning, and decision-making.
The company was established in 2009 by Bill Kaplan, an acclaimed knowledge management practitioner, published author, and thought leader in the field. Kaplan founded Working Knowledge CSP with the insight that organizations needed more than abstract KM theory; they required disciplined, measurable, and practical solutions to solve complex business and operational challenges. His extensive background provided the foundation for a client-centric approach focused on tangible outcomes.
Working Knowledge CSP serves organizations aiming to transform their institutional knowledge into a measurable performance advantage. The firm partners with client leaders and teams to assess knowledge risks, define requirements, build actionable strategies, and deliver targeted training. The company's overarching vision is to help clients consistently and sustainably create value from their collective knowledge, fostering environments where knowledge is easily discoverable, transferable, and applicable, thereby enhancing organizational agility and confidence.
Working Knowledge refers to multiple entities, with the most prominent being a boutique firm specializing in custom research, writing, and content creation for business thought leaders. It serves high-profile clients such as MIT, Harvard Business School, McKinsey & Co., Forrester Research, YPO, and OECD, producing books, blogs, white papers, and other materials for CEOs, professors, and consultants[2][4]. This solves the problem of busy executives needing polished, authoritative content to amplify their ideas without investing time in writing. A related but distinct entity, Working Knowledge CSP, focuses on knowledge management (KM) consulting, delivering strategies, training, tools, and tech integration for US federal agencies, private sectors, and international organizations to combat knowledge loss from workforce turnover[1].
Other variants include WorkingKnowledge, Inc., a full-service instructional design and development firm[5], and WORKING KNOWLEDGE LIMITED, a UK-based active company in technical and vocational secondary education since 2006[3]. The custom content arm shows steady demand from elite clients, indicating niche growth in thought leadership services.
The custom content Working Knowledge emerged as a specialized provider of research and writing services tailored to business elites, though exact founding details are not specified in available records[2][4]. It has built a reputation through long-term partnerships with institutions like MIT and Harvard, likely evolving from freelance expertise into a dedicated operation.
Working Knowledge CSP draws on 40 years of experience in federal acquisition, contracting, and program management, positioning itself as a service-disabled veteran-owned small business (SDVOSB) verified by CVE, with additional accreditation as an International Trade Council Quality Service Provider[1]. WORKING KNOWLEDGE LIMITED was incorporated on 27 February 2006 in the UK as WORKING KNOWLEDGE SYSTEMS LIMITED, later renaming to WORKING KNOWLEDGE SOUTH WEST LIMITED before its current name; it operates from Bristol and focuses on education services[3]. WorkingKnowledge, Inc. positions itself as an established player in instructional design without detailed founding backstory[5].
These Working Knowledge entities operate at the intersection of knowledge dissemination and professional services, riding trends in knowledge economies where data overload and expertise silos demand curated insights. Working Knowledge CSP addresses critical government challenges like workforce turnover in federal acquisition—a growing issue amid retiring experts and AI-driven disruptions[1]. The custom content firm capitalizes on the explosion of thought leadership content amid digital publishing booms, helping tech-adjacent leaders (e.g., McKinsey consultants) influence AI, business strategy, and innovation narratives[2][4]. Market forces like remote work, hybrid learning, and regulatory complexities favor their services, as organizations seek sustainable KM and upskilling[1][3][5]. They indirectly bolster the tech ecosystem by enabling better knowledge flow, from policy-making to executive strategy.
Working Knowledge entities are poised for expansion in an era of AI-augmented knowledge work: custom content providers could integrate generative AI for faster drafting while emphasizing human insight[2][4]; KM consultants like CSP will thrive on federal modernization pushes and global compliance needs[1]. Trends like lifelong learning and hybrid education will propel instructional and vocational arms[3][5]. Their influence may evolve toward AI-enhanced tools, deepening partnerships with tech giants. This niche mastery in "creating value from knowledge" positions them to scale amid information abundance, echoing their core promise of practical, high-stakes solutions[1][2].
Working Knowledge was founded in 2018 by Andrew Hatcher (Co-Founder & Managing Director).
Key people at Working Knowledge.
