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§ Private Profile · 650 NW 43rd Ave, Miami, Florida, 33126, United States
Vozy is a technology company.
Vozy develops generative AI agents to optimize customer experience and support operations. Its platform leverages conversational AI to enhance first-contact resolution through virtual agents, like Lili Resolve, and specializes in autonomous debt collection with Lili Recover. Additionally, Lili Analyze is an AI tool evaluating customer and agent interactions for service improvement insights.
Humberto Pertuz founded Vozy in 2015, recognizing the need for more intelligent, scalable business-customer engagement. He foresaw AI's potential to automate and elevate customer service, establishing an AI-driven conversational platform. This foundation aimed to address the market's growing demand for efficient communication tools.
Vozy serves large B2C enterprises across sectors, managing customer service, lead qualification, and appointment scheduling. The company envisions enabling organizations to resolve customer issues effectively on first contact, freeing human teams. With flexible technology and dedicated support, Vozy elevates customer experience and delivers strategic business insights.
Vozy has raised $11.0M across 5 funding rounds.
Vozy has raised $11.0M in total across 5 funding rounds.
Vozy has raised $11.0M in total across 5 funding rounds.
Vozy's investors include GoHub Ventures, Alan Rutledge, Arash Ferdowsi, Enlaces, Globant, SaxeCap, Starling Ventures, Samvit Ramadurgam, Latin Leap, Graph Ventures, Latitud, Shift One.
Vozy has raised $11.0M across 5 funding rounds. Most recently, it raised $5.0M Debt / Pre-Series A in October 2022.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Oct 13, 2022 | $5M Debt Financing | GoHub Ventures | Alan Rutledge, Arash Ferdowsi, Enlaces, Globant, SaxeCap, Starling Ventures | Announced |
| Oct 1, 2022 | $4M Seed | — | Samvit Ramadurgam | Announced |
| Jan 1, 2022 | $840K Seed | — | Latin Leap | Announced |
| Sep 1, 2020 | $800K Seed | — | Graph Ventures, Latitud, Shift ONE, Ahmed Chaudhary, Manolo Atala | Announced |
| Mar 1, 2019 | $320K Seed | — | Magma Partners | Announced |
Vozy is a conversational AI platform that builds virtual agents like Lili to automate customer interactions, resolve queries on first contact, and optimize operations for enterprises.[1][2][4] It serves B2C industries including retail, consumer products, financial services, telecom, high tech, and life sciences-wellness, solving problems like inefficient customer service, high operational costs, and fragmented communication channels through natural language processing (NLP), multilingual support, omnichannel integration, and real-time analytics.[1][2][4] With 51-200 employees, $10M-$50M in revenue, and products achieving over 50% first-contact resolution and 7x capacity gains, Vozy demonstrates strong growth momentum in automating sales, support, and collections.[3][4]
Vozy was founded in Medellín, Colombia, as Vozy SAS, a software development company focused on conversational AI and automation to transform customer experiences.[3][5][7] While specific founder details are not detailed in available sources, the company emerged to address poor customer service by deploying AI-powered virtual agents, starting with Lili for issue detection and resolution via NLP.[2][7] Early traction came from enterprise adoption in high-volume sectors, evolving into a full suite including Lili Resolve (for first-contact fixes), Lili Assist (agent support), Lili Analyze (performance insights), and Lili Recover (interaction streamlining), backed by certifications like ISO 27001 and SOC Type 2 for global scalability.[4]
Vozy rides the conversational AI and GenAI wave, capitalizing on demand for frictionless customer service amid rising expectations for instant, personalized interactions in B2C sectors.[1][4][7] Timing aligns with post-pandemic shifts to digital channels and labor shortages in support roles, amplified by market forces like AI adoption in telecom/finance (e.g., payments, surveys) and regulatory pushes for secure automation.[2][4] It influences the ecosystem by enabling enterprises to unify interactions, cut costs, and scale—evident in its tech stack (Docker, Selenium) and growing interest in software verticals—positioning Medellín as an AI hub.[3][5][6]
Vozy is poised to expand its Lili ecosystem with deeper GenAI integrations for proactive engagement and predictive analytics, targeting more verticals amid booming demand for autonomous agents.[4][7] Trends like multimodal AI (voice+text+video) and edge computing will shape its path, potentially driving revenue beyond $50M via global partnerships. Its influence may evolve from regional innovator to key player in enterprise AI, redefining "first-contact" service as the norm and solidifying its edge in a crowded market.