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Voicify develops a comprehensive voice experience platform, empowering brands and organizations to create and manage engaging voice applications. Its core offering, conversation experience management software, optimizes content for various voice interfaces. The platform provides essential capabilities for enterprise conversational AI solutions, enabling businesses to effectively engage customers across all voice channels.
Co-founded in 2017 by Jeff McMahon, Nick Laidlaw, and Robert Naughton, Voicify leverages their extensive background in digital customer experience. As former co-founders of Agency Oasis, a digital agency, they recognized the critical need for scalable voice technology. Their combined expertise informed the insight that brands required dedicated solutions for the evolving voice landscape.
The company serves diverse enterprise clients, including healthcare, restaurant, and hospitality, providing tools for sophisticated customer interaction. Voicify's long-term vision establishes voice as a fundamental, manageable channel for customer engagement. It helps businesses build a strong, consistent presence in conversational interfaces, ensuring seamless brand interaction.
Voicify has raised $2.0M across 1 funding round.
Voicify has raised $2.0M in total across 1 funding round.
Voicify has raised $2.0M across 1 funding round. Most recently, it raised $2.0M Series A in March 2019.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Mar 1, 2019 | $2M Series A | — | Pvcp | Announced |
Voicify has raised $2.0M in total across 1 funding round.
Voicify's investors include PVCP.
Voicify is an enterprise conversational AI platform specializing in voice AI solutions for restaurants and other high-touch customer service sectors, enabling seamless deployment across telephony, web/mobile, kiosks, drive-thrus, and voice assistants like Amazon Alexa, Google Assistant, Apple, and Microsoft.[1][2][4] It builds tools that handle natural language processing for tasks like order taking, customer queries, and personalized interactions, integrating with POS systems, CRMs, and digital ordering platforms to boost efficiency and guest experiences while scaling to any restaurant size.[1][2][5] Voicify serves restaurant chains and brands facing staffing shortages and digital ordering demands, solving problems like complex menu modifiers, real-time price updates, and inconsistent human-led phone orders by automating them with reliable, on-brand AI that frees staff for higher-value tasks.[1][5][6]
The platform's growth momentum is evident in partnerships like Chowly for expanded digital ordering (announced 2023) and integrations with Olo and Coveo, alongside a no-code interface that powers over 3,000 voice apps via its marketplace of templates and features.[3][4][5] With around 50 employees and a focus on hybrid LLM-NLP tech, Voicify positions itself as the restaurant AI leader, delivering analytics for conversation optimization across endpoints.[2][4]
Voicify emerged as a pioneer in voice AI, spending years developing natural language understanding before honing in on restaurants as its core market, where it now leads in transforming phone, drive-thru, and kiosk interactions.[1][5] While specific founders are not detailed in available sources, key figures like Principal Architect Alex Dunn have driven innovations, such as Voicify 3.0's personalization features integrating CRM/PIM data and conditional logic for complex flows.[3] Early traction came from cross-platform deployment to major voice assistants and a shift to enterprise-ready scalability, evolving from general voice apps to restaurant-specific solutions that handle real-world chaos like mid-order changes.[2][3]
Pivotal moments include the 2023 Chowly partnership to embed voice AI in digital ordering ecosystems and the launch of Voicify 3.0, introducing no-code personalization, a marketplace with 100+ features, and support for 3,000+ apps, making it accessible for non-technical users.[3][5]
Voicify rides the wave of conversational AI adoption in restaurants, fueled by labor shortages, rising digital ordering (projected to dominate post-pandemic), and generative AI advancements enabling natural speech handling.[1][5][6] Timing is ideal as voice tech matures—hybrid models address LLM limitations in high-stakes ordering—while market forces like POS fragmentation and 24/7 service demands favor plug-and-play solutions over custom builds.[2][5] It influences the ecosystem by partnering with platforms like Chowly, Olo, and Coveo, expanding voice AI into mainstream restaurant ops and setting standards for scalable, brand-aligned automation that complements human staff.[1][4][5]
Voicify is poised to dominate restaurant voice AI as phone calls evolve into AI-orchestrated experiences, with expansions into broader enterprise sectors like retail via its flexible platform.[6][7] Trends like deeper POS/AI integrations, real-time personalization via advancing LLMs, and multimodal (voice + visual) ordering will propel growth, especially as analytics refine performance. Its influence may grow through more marketplaces and partnerships, solidifying its edge in efficiency gains for operators—transforming every call-in from a bottleneck to a revenue driver, much like its current restaurant leadership.
