Loading organizations...
Velaris provides an AI Customer Success platform designed to empower businesses with comprehensive client management capabilities. The platform offers real-time visibility into customer accounts, leveraging AI to predict outcomes through enriched signals and data analysis. It consolidates diverse customer data, streamlines workflows, and facilitates collaboration to enable customer success teams to operate efficiently and proactively.
The company was founded in 2021 by Jose Fernandez Castano and Dilanka Kalutota. Their foundational insight stemmed from the need for a unified solution where intelligence and operational execution could coexist, allowing artificial intelligence to handle complex data processing and predictive tasks, thereby reducing manual effort and improving strategic focus.
Velaris primarily serves Customer Success teams, equipping them with tools to scale their operations and gain actionable insights into client health and engagement. The company's vision centers on enabling high-impact customer success at scale, fostering stronger client relationships, and driving sustainable business growth through intelligent, data-driven strategies and automated processes.
Velaris has raised $5.0M across 1 funding round.
Velaris has raised $5.0M in total across 1 funding round.
Velaris has raised $5.0M across 1 funding round. Most recently, it raised $5.0M Seed in September 2022.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Sep 1, 2022 | $5M Seed | Octopus Ventures | 365.fintech, ZAKA VC | Announced |
Velaris is an AI-powered customer success platform that provides teams with complete visibility into customer accounts, predictive analytics for churn and expansion, and automation for workflows and communications[1][2][4][5]. It serves post-sales teams in B2B SaaS companies, helping them streamline operations, orchestrate personalized customer journeys, and optimize retention through features like AI-enriched health scores, conversational intelligence, real-time dashboards, and customizable reports[1][4]. With $26.2 million in annual revenue, 55-81 employees, and custom pricing based on team size, Velaris demonstrates strong growth momentum in the customer success space, particularly for higher-ed and SaaS clients[2].
Founded in 2021 and headquartered in London, United Kingdom, Velaris emerged as a B2B customer success platform to address the need for intelligent, scalable post-sales operations in SaaS[3][5]. Co-founder and CEO Dilanka Kalutota, former COO of Exponea (acquired by Bloomreach) and with 10+ years in post-sales, leads alongside Co-founder and COO (a repeat founder and former Director of Operations at Mews), SVP of Engineering (20 years in software development), Head of AI (MPhil from Oxford, former CTO at Sensat), and Head of Customer Success (former VP Operations at Keboola)[5]. The idea stemmed from founders' experiences scaling customer operations, evolving into an AI-driven platform with a PhD-led engineering team focused on design, speed, and real-world problems; early traction includes <$5M in funding and rapid revenue growth to $26.2M by 2025[2][3][5].
Velaris rides the AI-agentic post-sales wave, capitalizing on the shift from reactive customer success to predictive, automated operations amid rising SaaS churn pressures and data silos[4][5]. Timing aligns with 2025's AI maturity in customer lifecycle management, where market forces like workflow automation demands and retention focus favor platforms consolidating CRM, analytics, and engagement[2][4]. It influences the ecosystem by enabling higher-ed/SaaS teams to multiply impact at scale, reducing manual ops, and setting a new operating model that integrates with tools like those from Exponea/Bloomreach alumni, while competing in a crowded field (e.g., Airbnb, KAYAK analogs) through superior AI depth[2][5].
Velaris is poised to expand as the "intelligent post-sales OS," with agentic AI driving faster decisions and deeper relationships amid trends like multimodal data analysis and autonomous workflows[4][5]. Expect growth via new integrations, enterprise wins in higher-ed/SaaS, and potential funding rounds building on <$5M raised, potentially scaling revenue beyond $26M as AI adoption accelerates[2][3]. Its influence may evolve by pioneering human-AI hybrids, turning customer success from cost center to growth engine—echoing its founding promise of effortless, predictive visibility for every account[5].
Velaris has raised $5.0M in total across 1 funding round.
Velaris's investors include Octopus Ventures, 365.fintech, ZAKA VC.
