VaVoca

Avoca AI provides advanced artificial intelligence agents designed to automate and optimize customer interactions for service-based businesses. The company specializes in developing AI solutions that handle inbound and outbound customer communications, particularly through voice, to enhance operational efficiency and performance. Its platform offers capabilities such as 24/7 customer engagement, intelligent inquiry resolution, and seamless integration across various communication channels.

The company was co-founded in 2022 by Tyson Chen and Apurva Shrivastava. Both founders bring a strong technical pedigree, having trained as engineers at MIT with extensive experience in developing AI-first products. Shrivastava is noted as a second-time AI founder, having previously contributed to AI initiatives at companies like Retool, Apple, and Sunshine, an insight that led to the creation of a sophisticated AI agent platform addressing critical service industry needs.

Avoca AI primarily serves a diverse range of service industries, including home services like plumbing, HVAC, and electrical, by offering an AI-powered sales agent that increases booking rates and minimizes customer abandonment. The company’s overarching vision is to fundamentally transform the customer service landscape, enabling businesses to consistently provide intelligent and efficient support around the clock.