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§ Private Profile · Austin, TX, USA
Userpilot is a technology company.
Userpilot provides a product growth platform empowering product teams to deliver personalized in-app experiences. The platform offers advanced user segmentation, targeted in-app surveys, and automated communication, leveraging data insights. Its core function is to enhance user engagement, drive feature adoption, and optimize the user journey for improved growth metrics.
The company was co-founded by Yazan Sehwail, its CEO, and Thabet Gharabeh. Their insight stemmed from the need for product teams to move beyond generic onboarding, offering tailored, context-aware interactions. They established Userpilot to equip product managers with efficient tools to build and deploy personalized experiences at scale.
Product teams leverage Userpilot to refine offerings and achieve sustainable growth. The platform assists them in fostering stronger user habits, reducing churn, and increasing customer lifetime value. Userpilot envisions itself as the essential partner for product organizations creating intuitive, engaging user experiences ensuring long-term product success.
Userpilot has raised $5.0M across 1 funding round.
Userpilot has raised $5.0M in total across 1 funding round.
Userpilot has raised $5.0M in total across 1 funding round.
Userpilot's investors include Silicon Badia, Phaze Ventures, ScOp Venture Capital, Amir Farha, Khalid AlNasser, 500 Startups.
Userpilot has raised $5.0M across 1 funding round. Most recently, it raised $5.0M Seed in September 2022.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Sep 1, 2022 | $5M Seed | Silicon Badia | Phaze Ventures, ScOp Venture Capital, Amir Farha, Khalid AlNasser, 500 Startups | Announced |
Userpilot is a product growth platform that helps SaaS companies accelerate user activation, enhance feature adoption, and drive expansion revenue by delivering personalized in-app experiences. It provides tools for user onboarding, product adoption, customer retention, in-app support, and product analytics. Userpilot primarily serves product, marketing, customer success, and growth teams within medium to large SaaS businesses, enabling them to optimize the user journey and increase engagement without requiring extensive coding skills. Its platform supports user segmentation, behavior-driven triggers, A/B testing, and feedback collection to improve product experience and retention[1][2][3][5].
Userpilot was founded in 2018 and is based in San Francisco, California. The company emerged to address the need for SaaS companies to better engage users and improve product adoption through contextual, personalized in-app experiences. It evolved from its former identity as Deepchat.ai into a comprehensive product growth enabler. Early traction came from serving medium-sized and large SaaS B2B companies, including notable clients like Raiffeisen, DHL, iFood, and Zuora, which helped validate its approach to product-led growth and user engagement[1][4].
Userpilot rides the growing trend of product-led growth (PLG), where SaaS companies prioritize user experience and product adoption as primary drivers of revenue and expansion. The timing is favorable due to increasing competition in SaaS markets and the need for scalable, data-driven user engagement solutions. Market forces such as the rise of remote work, digital transformation, and customer-centric product development amplify demand for tools like Userpilot that reduce churn and boost expansion revenue through in-app guidance and analytics. By enabling teams to deliver personalized, contextual experiences without heavy engineering, Userpilot influences the broader ecosystem by democratizing product growth capabilities and accelerating PLG adoption[1][3][4].
Looking ahead, Userpilot is well-positioned to expand its influence as SaaS companies increasingly adopt product-led growth strategies. Future trends shaping its journey include deeper AI-driven personalization, enhanced integration with broader tech stacks, and expanded analytics capabilities to provide even richer user insights. As competition intensifies, Userpilot’s ease of use and comprehensive feature set will be critical to maintaining growth momentum. Its role may evolve from a product growth enabler to a central platform for holistic user experience management, helping SaaS companies not only onboard users but also continuously engage and retain them in a highly competitive market[1][6].
This trajectory ties back to Userpilot’s core mission: empowering product teams to deliver personalized, data-driven in-app experiences that drive sustainable growth and customer success.