UJET is a technology company.
UJET has raised $177.0M across 5 funding rounds.
Key people at UJET.
UJET has raised $177.0M in total across 5 funding rounds.
UJET has raised $177.0M in total across 5 funding rounds.
UJET's investors include Accel, Amadeus Capital Partners, Amity Ventures, DCM, Element Partners, Flex Capital, Foundation Capital, Karim Faris, GV, ICONIQ Capital, In-Q-Tel, PruVen Capital.
Key people at UJET.
UJET is an AI-powered cloud contact center platform that modernizes customer service by unifying voice, chat, mobile, and self-service channels into seamless, contextual experiences.[1][2][5] It serves industries like financial services, healthcare, retail, and travel & hospitality, solving legacy contact center issues such as data silos, compliance risks, and fragmented interactions through CRM-first architecture, real-time AI automation, and mobile-first design.[2][3][4] UJET empowers agents with intelligent routing, coaching, and analytics while enabling businesses to reduce average handle time by 12% and cost per contact by 6%, driving operational efficiency and premium customer experiences.[4][5]
Founded in 2015 and headquartered in San Francisco, California, UJET emerged to address the shortcomings of traditional contact centers in the smartphone era.[1][2][3] The company's backstory centers on a vision for mobile-first CX, recognizing that customers demand multimodal interactions like in-app voice, media sharing, and biometrics without repeating information.[1][5][6] Early traction came from its cloud-native platform, which integrates directly with CRMs as the system of record—avoiding PII storage—and leverages AI for actionable insights, quickly gaining adoption among growing businesses seeking scalable, secure solutions.[3][4]
UJET stands out in the crowded CCaaS market through these key strengths:
UJET rides the AI-driven CX transformation wave, where generative AI and automation shift contact centers from reactive cost centers to proactive experience orchestrators.[2][3][5] Timing is ideal amid rising demand for omnichannel, mobile-centric support in a post-pandemic world, fueled by market forces like cloud migration, data privacy regulations (e.g., GDPR), and customer expectations for instant, personalized service.[1][4] Competitors like Genesys, NICE inContact, and Talkdesk focus on broad AI orchestration, but UJET's CRM-native, no-PII model uniquely minimizes security risks while enabling real-time insights—positioning it to influence the ecosystem by accelerating CCaaS adoption for mid-market firms scaling in AI-era retail, healthcare, and fintech.[2][6]
UJET is poised for expansion by deepening Gen AI integrations, like advanced Spiral analytics for predictive issue detection, and targeting global enterprises with its resilient architecture.[3][4][5] Trends such as hyper-personalized self-service, zero-trust security, and embedded CX in apps will propel growth, potentially capturing share from legacy players as AI maturity rises. Its influence may evolve from innovator to standard-setter in secure, CRM-centric CCaaS, empowering more businesses to build "experience centers" that drive loyalty and efficiency—reinforcing its role as the modern antidote to outdated contact centers.[1][2]
UJET has raised $177.0M across 5 funding rounds. Most recently, it raised $76.0M Series D in September 2024.
| Date | Round | Lead Investors | Other Investors |
|---|---|---|---|
| Sep 1, 2024 | $76.0M Series D | Accel, Amadeus Capital Partners, Amity Ventures, DCM, Element Partners, Flex Capital, Foundation Capital, Karim Faris, GV, ICONIQ Capital, In-Q-Tel, PruVen Capital, Recall Capital, Sapphire Ventures, Schematic Ventures, Marco DeMeireles, Frederic Kerrest, Gokul Rajaram, Thomas Tull | |
| Jun 1, 2020 | $55.0M Series C | Accel, Amadeus Capital Partners, Amity Ventures, DCM, Element Partners, Flex Capital, Foundation Capital, Karim Faris, GV, ICONIQ Capital, In-Q-Tel, PruVen Capital, Recall Capital, Sapphire Ventures, Schematic Ventures, Marco DeMeireles, Frederic Kerrest, Gokul Rajaram, Thomas Tull | |
| Feb 1, 2018 | $25.0M Series B | Amadeus Capital Partners, DCM, Element Partners, Karim Faris, GV, In-Q-Tel, PruVen Capital, Sapphire Ventures, Schematic Ventures, Thomas Tull | |
| May 1, 2017 | $14.0M Series A | DCM, Karim Faris, PruVen Capital, Sapphire Ventures | |
| Sep 1, 2015 | $7.0M Seed | DCM, Karim Faris, PruVen Capital, Sapphire Ventures |