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§ Private Profile · New York City, NY, USA
Thumb is a company.
Thumb has raised $5.0M across 2 funding rounds.
Key people at Thumb.
Thumb has raised $5.0M in total across 2 funding rounds.
Thumb develops a conversational analytics software solution designed to empower Go-To-Market (GTM) and Product teams. The platform specializes in extracting critical insights and driving strategy from customer conversations by leveraging proprietary artificial intelligence technologies, including advanced Natural Language Processing and Machine Learning. This technology automates workflows, fosters cross-functional collaboration, and delivers actionable intelligence from extensive customer interaction data, ultimately optimizing revenue operations and informing product decisions.
The company was founded by Jae Chung and Daniel Kopeinigg. Jae Chung brings substantial SaaS product management experience from his tenure at Amazon and Autodesk, alongside a background in game development. Daniel Kopeinigg holds a Ph.D. from Stanford University, specializing in AI, machine learning, and mathematical modeling, and previously served as CTO at Jaunt XR, accumulating over 40 US patents. Their diverse expertise in software, artificial intelligence, and scalable product development underpins Thumb's technology-driven methodology.
Thumb targets business professionals within GTM and Product functions who require data-driven insights from customer communications. The solution serves organizations aiming to optimize their sales, product development, and collaboration workflows. The company envisions enabling its users to identify market trends, uncover profound customer needs, and align stakeholder objectives across departments, facilitating faster and more informed strategic decisions through automated and intelligent analysis of customer data.
Key people at Thumb.
Thumb has raised $5.0M across 2 funding rounds. Most recently, it raised $4.0M Series A in August 2011.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Aug 1, 2011 | $4M Series A | JAY Jamison, JOE Medved | Offline Ventures, DAN Martell, Steve LEE, Jonah Goodhart, Karl Jacob, Mark Wachen, Vince Monical, Draper Fisher Jurvetson, Eniac Ventures, General Catalyst | Announced |
| Mar 2, 2011 | $1M Venture Round | — | Jonah Goodhart, Karl Jacob, Mark Wachen, Vince Monical, Draper Fisher Jurvetson, Eniac Ventures, General Catalyst, SoftBank Capital | Announced |
Thumb has raised $5.0M in total across 2 funding rounds.
Thumb's investors include Jay Jamison, Joe Medved, Offline Ventures, Dan Martell, Steve Lee, Jonah Goodhart, Karl Jacob, Mark Wachen, Vince Monical, Draper Fisher Jurvetson, Eniac Ventures, General Catalyst.
Thumbtack is an American online marketplace connecting customers with local professionals for home improvement and services projects.[4] Founded in 2008 and headquartered in San Francisco, it enables users to compare prices, read reviews, and hire pros directly via its website and app, serving homeowners and generating $400 million in revenue in its 2024 fiscal year while directing billions to around 300,000 small businesses.[4] The platform solves the problem of discovering and vetting reliable local service providers, with strong growth evidenced by reaching 250,000 professionals by 2012 and scaling through major funding rounds to a $3.2 billion valuation in 2021.[4]
Thumbtack was founded in 2008 by Marco Zappacosta, Jonathan Swanson, and Sander Daniels in San Francisco.[4] The idea emerged to create an efficient marketplace for local services, addressing fragmented hiring processes for home projects. Early traction built quickly, hitting 250,000 local merchants and professionals by February 2012.[4] Pivotal moments include acquisitions like Setter in December 2020 for virtual home consultations and substantial funding: $30 million Series C in 2014 from Sequoia and Tiger Global, $100 million Series D led by Google Capital, up to $275 million in 2021 at $3.2 billion valuation led by Qatar Investment Authority, and $75 million debt financing in July 2024 from Silicon Valley Bank.[4]
Thumbtack rides the gig economy and on-demand services wave, capitalizing on rising demand for home improvements post-pandemic and digital transformation of local commerce.[4] Timing aligns with e-commerce normalization, where consumers prefer vetted online platforms over traditional ads or referrals. Market forces like urbanization, aging housing stock, and labor shortages favor it, as does remote work boosting home project spending. It influences the ecosystem by empowering small pros with scalable leads, fostering a two-sided network effect that strengthens local economies and competes with giants like Angi by prioritizing direct pro-customer matches.[4]
Thumbtack's trajectory points to continued dominance in home services, potentially expanding into adjacent categories like maintenance subscriptions or AI-driven matching amid gig platform consolidation.[4] Trends like AI personalization, economic recovery driving renovations, and pro-empowerment tools will shape it, with recent debt financing signaling runway for acquisitions or international growth. Its influence may evolve from U.S.-centric marketplace to global enabler for SMBs, solidifying its role as the go-to for efficient local hiring—echoing its origin as a simple connector now scaled to billions in economic impact.[4]
