Intelligence layer for internal communications and culture
Key people at Syncro.
Syncro was founded in 2019 by Brian Chan (Founder).
Syncro was founded in 2019 by Brian Chan (Founder).
Key people at Syncro.
Syncro is an intelligence layer platform designed to optimize internal communications and culture, primarily serving Managed Service Providers (MSPs) and internal IT teams. It builds an integrated IT management platform called Syncro XMM, which unifies Remote Monitoring & Management (RMM), Professional Services Automation (PSA), and Microsoft 365 governance into a single, intelligent solution. This platform helps IT professionals automate operations, improve service delivery, and enhance security posture, enabling MSPs and IT teams to scale efficiently and profitably[2][3][5].
Founded in 2019 by Brian Chan, Syncro targets MSPs and internal IT departments by solving the problem of fragmented IT management tools through a unified, AI-enhanced platform. It addresses operational inefficiencies, enabling proactive issue resolution and automation of routine tasks. Syncro has gained traction by offering a flat per-user pricing model with no contracts, appealing to small and midsized businesses and MSPs looking for scalable, cost-effective IT management solutions[1][3][5].
Syncro was founded in 2019 by Brian Chan in San Francisco, CA. The idea emerged from the need to create an intelligence layer that enhances internal communications and culture within organizations, particularly focusing on IT operations. Although relatively young and small in team size, Syncro has evolved by integrating advanced AI capabilities into its platform, aiming to automate up to 30% of typical Level 1 and Level 2 technician tasks by the end of 2026 and 50% by 2027[1][4].
The company’s early pivotal moments include the launch of Syncro XMM, the first platform to combine RMM, PSA, and Microsoft 365 management, which positioned it uniquely in the MSP software market. Syncro’s focus on AI-driven automation and seamless integration has helped it build early traction among MSPs and IT teams seeking to improve efficiency and security[2][3][4].
Syncro rides the growing trend of AI adoption in IT management and cybersecurity, particularly within the MSP ecosystem. The timing is critical as small and midsized businesses increasingly rely on MSPs to manage complex IT environments and security risks, especially with the rise of cloud services like Microsoft 365. Syncro’s AI-first approach aligns with market forces pushing for automation, efficiency, and integrated security solutions, helping MSPs transition from commoditized service providers to strategic partners delivering industry-specific outcomes[3][4][7].
By enabling MSPs to automate routine tasks and focus on high-margin, specialized services, Syncro influences the broader ecosystem by accelerating AI adoption in IT operations and cybersecurity. Its integrated platform also supports the growing need for unified management of endpoints, cloud services, and compliance, positioning it as a key enabler in the digital transformation of IT service delivery[4][7][8].
Looking ahead, Syncro is poised to deepen its AI capabilities, aiming for greater automation of technician workflows and expanding its solution templates across more verticals. The company’s focus on AI-driven operational efficiency and security will likely shape its growth trajectory, helping MSPs scale profitably while addressing rising cybersecurity challenges.
Trends such as increased cloud adoption, regulatory compliance demands, and the need for real-time IT insights will drive Syncro’s relevance. Its influence may evolve from a tool provider to a strategic platform that empowers MSPs to innovate service delivery and customer engagement through AI and integrated IT management.
Syncro’s journey reflects the broader shift toward intelligent, automated IT operations, making it a notable player in the future of MSP software and internal communications intelligence[4][7][8].
