Swish.ai is a technology company.
Swish.ai has raised $15.3M across 3 funding rounds.
Swish.ai has raised $15.3M in total across 3 funding rounds.
Swish.ai is an AI-powered hyperautomation platform for IT service management (ITSM), integrating seamlessly with existing ITSM tools to analyze tickets, automate processes, predict optimal actions, and direct issues to the right agents, reducing resolution times and costs.[1][3][6] It serves enterprise IT teams, CIOs, and IT executives by transforming reactive operations into proactive, data-driven ecosystems through features like intelligent triage, shift-left automation, anomaly detection, and agent augmentation, delivering double-digit performance gains in days.[2][4][5][6][7]
Founded in 2017 in Tel Aviv, Israel, Swish.ai was originally known as DeepCoding.ai before rebranding to focus on hyperautomation for ITSM.[4][5] The company emerged from the need to address labor-intensive ITSM workflows amid digital transformation pressures, developing a plug-and-play platform that leverages historical ticket data to build adaptive AI models understanding company-specific terminology.[1][2][5] A pivotal moment came with its $13M Series A funding in 2022, led by Dell Technologies Capital with participation from Skywell Capital Partners, Samsung Next, StageOne Ventures, and AxessVentures, fueling expansion of its proprietary technology.[5]
Swish.ai rides the hyperautomation and Agentic AI wave in ITSM, where enterprises demand agility amid digital transformation, shifting from ticket-centric tools to predictive, self-optimizing operations.[2][6][7] Timing aligns with advanced AI maturity, making complex implementations fast and accessible, countering outdated perceptions of AI deployment hurdles.[2] Market forces like IT workforce shortages, rising service demands, and cost pressures favor its no-disruption model, influencing the ecosystem by complementing legacy ITSM platforms (e.g., ServiceNow) and enabling CIOs to unlock hidden data value for strategic growth.[1][5][7]
Swish.ai is positioned to dominate enterprise ITSM hyperautomation with its agentic focus, likely expanding integrations and agent capabilities as Generative AI evolves. Trends like multi-agent orchestration and real-time anomaly prevention will amplify its impact, potentially scaling to non-ITSM domains. Its influence may grow through partnerships like Dell, evolving IT from cost centers to innovation drivers—building on its mission to deliver exponential performance from day one.[5][6][7]
Swish.ai has raised $15.3M in total across 3 funding rounds.
Swish.ai's investors include Dell Technologies Capital, Ten Eleven Ventures, Goldman Sachs, Lightspeed Venture Partners, StageOne Ventures, Jacques Benkoski.
Swish.ai has raised $15.3M across 3 funding rounds. Most recently, it raised $13.0M Series A in November 2021.
| Date | Round | Lead Investors | Other Investors |
|---|---|---|---|
| Nov 1, 2021 | $13.0M Series A | Dell Technologies Capital, Ten Eleven Ventures | |
| Jan 1, 2021 | $300K Seed | Goldman Sachs, Lightspeed Venture Partners, StageOne Ventures, Jacques Benkoski | |
| Dec 1, 2017 | $2.0M Seed | StageOne Ventures |