Supportwave is a technology company.
Supportwave has raised $2.0M across 1 funding round.
Supportwave has raised $2.0M in total across 1 funding round.
Supportwave has raised $2.0M in total across 1 funding round.
Supportwave's investors include Big Sur Ventures, Fuel Ventures.
Supportwave is a London-based technology company founded in 2020 that provides AI-driven tech talent solutions and on-demand IT support services to businesses worldwide.[1][2][3] It offers scalable access to verified IT professionals—including software developers, testers, CTOs, project managers, cybersecurity experts, and architects—for short-term projects, long-term roles, or embedded teams, solving the skills gap through rapid deployment via its AI-powered platform called SupportFlex.[2][3][5] The platform streamlines sourcing, skill-matching, and screening from a global network in over 150 countries, enabling remote, on-site, or hybrid support while eliminating traditional hiring overheads, with services like IT help desks, network support, and project management.[1][3][4] Backed by Seed VC funding, Supportwave has gained traction, evidenced by high client ratings (4.8/5 on TrustPilot) and partnerships like GoTo's Rescue for seamless remote support.[1][4]
Supportwave was founded in 2020 in London, England (headquartered at Chiswick Park, 566 Chiswick High Rd), originally as NerdApp before rebranding.[1] The company emerged from founder Kelvin Wetherill's 20+ years of frustration with the IT services industry's inefficiencies, such as outdated processes, manual resourcing, and poor work order management.[2] Wetherill envisioned a disruptive platform to modernize delivery, leveraging AI and automation for embedded tech talent models.[2] Early pivots included refining offerings post-funding rounds (latest: Seed VC - II), shifting from a basic on-demand IT marketplace to a comprehensive AI-driven talent ecosystem, with key integrations like GoTo Rescue enhancing remote support standardization.[1][2][4]
Supportwave stands out in the IT services market through these key strengths:
Supportwave rides the global tech talent shortage and AI-driven outsourcing boom, where businesses face skills gaps in AI, cybersecurity, and software development amid digital transformation.[2][5] Its timing aligns with post-2020 remote work surges and distributed teams, enabling instant scaling without geographic limits—critical as 70%+ of firms report hiring challenges in specialized IT roles.[3][5] Market forces like rising outsourcing demand (shifting to strategic partnerships) and AI automation favor its platform, which standardizes fragmented IT support ecosystems.[2][4] By bridging talent with innovators, Supportwave influences the ecosystem as a "disruptive force," fostering efficiency, innovation, and workforce agility in sectors from startups to enterprises.[2]
Supportwave is poised for accelerated growth through platform enhancements, expanded AI capabilities, and deeper global partnerships, potentially capturing more of the $500B+ IT services market.[2][3] Trends like AI talent demand, hybrid work, and economic pressures for flexible staffing will propel it, with evolutions toward predictive matching and advanced analytics strengthening its edge.[5] Its influence may expand to shape industry standards for embedded talent, evolving from support provider to strategic growth enabler—reinforcing its mission to revolutionize IT delivery for a skills-starved world.[2]
Supportwave has raised $2.0M across 1 funding round. Most recently, it raised $2.0M Seed in August 2023.
| Date | Round | Lead Investors | Other Investors |
|---|---|---|---|
| Aug 1, 2023 | $2.0M Seed | Big Sur Ventures, Fuel Ventures |