Support Space is a technology company.
Support Space has raised $22.0M across 2 funding rounds.
Support Space has raised $22.0M in total across 2 funding rounds.
Support Space has raised $22.0M in total across 2 funding rounds.
Support Space's investors include Emergence Capital.
SupportSpace was a technology company that developed a platform for remote technical support, offering desktop sharing software and a "Help Marketplace" to connect consumers and small businesses with certified experts for tech support, training, and collaboration.[2][5][6] It addressed challenges from rapid home technology adoption by providing 24/7 access to independent professionals for issues like software selection, installations, virus removal, and hardware advice, serving individual users and small businesses globally from its headquarters in South San Francisco, California.[2][5] The company raised $36.25M across three rounds, culminating in a $12M Series C in 2011, but is now listed as "Dead" in stage, indicating it ceased operations.[2]
Founded in 2005 (with some sources noting 2006), SupportSpace emerged as a pioneering online consumer tech-support firm amid growing demand for remote assistance in an increasingly digital home environment.[2][6] Headquartered at 400 Oyster Point in South San Francisco (later noted as 395 Oyster Point Blvd), it built on the need for efficient, community-based services, expanding from Israel-linked offices in Netanya.[2][5][6] Early traction came through funding, including a $10M Series B in 2009 and $12M Series C in 2011 from investors like BRM Group, Gemini Israel Funds, and Emergence Capital, totaling over $36M, which fueled its next-generation platform launch targeting industry leaders.[2][6] Key figures are not detailed in available records, but the focus on certified expert networks drove its growth until apparent shutdown post-2011.
SupportSpace rode the early 2000s wave of consumer tech proliferation—smartphones, home broadband, and software complexity—timing its launch when remote support demand surged but in-person services lagged.[2][6] Market forces like rising PC ownership and virus threats favored its model, influencing the ecosystem by popularizing peer-to-peer expert marketplaces, paving the way for modern platforms like Support.com's cloud-based sustainability-focused services.[2][9] It competed in a niche with iYogi and Crossloop, contributing to the shift toward on-demand, virtual tech assistance that reduced costs and wait times, though its "Dead" status reflects consolidation in a maturing sector now dominated by integrated AI-driven tools.[2]
With no activity since 2011 and a "Dead" designation, SupportSpace's legacy lies in proving the viability of remote support marketplaces, but it lacks an active future.[2] Trends like AI automation and integrated device support (e.g., from Apple, Microsoft) have overshadowed such platforms, suggesting any revival would require reimagining for enterprise or IoT niches. Its influence may evolve indirectly through alumni or acquired IP shaping today's on-demand services, tying back to its role as an early solver of home tech chaos in a now-ubiquitous digital world.
Support Space has raised $22.0M across 2 funding rounds. Most recently, it raised $12.0M Series C in July 2011.
| Date | Round | Lead Investors | Other Investors |
|---|---|---|---|
| Jul 1, 2011 | $12.0M Series C | Emergence Capital | |
| Nov 1, 2009 | $10.0M Series B | Emergence Capital |