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§ Private Profile · Auckland, New Zealand
Spoke Phone is a technology company.
Spoke Phone offers an enterprise-grade mobile-first business phone system. Its unified platform enables organizations to manage, audit, and gain insights from employee communications across mobile devices. The system integrates calls, SMS, and WhatsApp, providing operational control and guiding staff to relay information directly from smartphones, designed for a mobile workforce.
Jason Kerr and Kieron Lawson co-founded Spoke Phone in 2016. Their insight stemmed from the growing reliance on smartphones, recognizing businesses needed a communication solution built natively for a mobile-first world. They aimed to deliver enterprise-level control and functionality directly on mobile devices, moving beyond traditional fixed-line systems.
Catering to diverse sectors like financial services, healthcare, and automotive, the platform serves businesses with field-based or remote professionals. Spoke Phone's vision focuses on accelerating customer growth by enabling higher productivity and efficiency through optimized resources. The company seeks to redefine business communications by integrating mobile technology into its core operations.
Spoke Phone has raised $5.5M across 2 funding rounds.
Spoke Phone has raised $5.5M in total across 2 funding rounds.
Spoke Phone has raised $5.5M in total across 2 funding rounds.
Spoke Phone's investors include Lachlan Clough, Icehouse Ventures, Stephen Tindall, Enterprise Angels.
Spoke Phone has raised $5.5M across 2 funding rounds. Most recently, it raised $4.5M Series A in January 2020.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Jan 15, 2020 | $4.5M Series A | Lachlan Clough | Icehouse Ventures, Stephen Tindall | Announced |
| Apr 1, 2018 | $1M Seed | — | Enterprise Angels | Announced |
Spoke Phone is a New Zealand-based technology company offering a cloud-based business phone system and contact center platform that transforms mobile phones and computers into secure communication tools for calls, SMS, and WhatsApp.[1][8] It targets businesses in regulated industries like financial services and healthcare, empowering field workers, remote teams, and customer-facing employees with contextual information, AI-driven routing, compliance features, and integrations to boost productivity by up to 10x while ensuring HIPAA, GDPR, and SOC2 compliance.[1][4][6] Pricing starts at $15 per month, with features like programmable IVRs, real-time analytics, call recording, and CRM integration solving the limitations of desk-bound systems by enabling seamless, mobile-first conversations that drive sales, compliance, and customer outcomes.[2][3][5]
The platform serves small businesses presenting as enterprises, global teams, and sectors needing high-value, complex interactions, addressing pain points like poor mobile oversight, rigid legacy VoIP, and skill gaps in customer conversations.[2][4][5]
Spoke Phone emerged as a "proud Kiwi company" from New Zealand, backed by passionate local and international investors who support its mission to build beautiful communication experiences for business growth.[8] While specific founder names and exact founding year are not detailed in available sources, the company has been operational since at least 2018, when customers switched from PSTN systems and praised its reliability during the COVID-19 shift to remote work.[5] Early traction came from solving mobile communication challenges for regulated industries, evolving from a virtual phone system into a full cloud platform powered by Twilio, with pivotal moments including seamless global team support and features like effortless conference calls that freed teams from desks.[1][5][7]
Spoke Phone rides the wave of mobile-first, cloud telephony in a post-COVID world where remote/hybrid work and field services demand untethered, compliant communication amid rising regulations like HIPAA and GDPR.[3][5][6][7] Timing aligns with VoIP's shift from hardware to scalable cloud platforms, outpacing traditional PBX by offering cost-effective scalability without special equipment, while Twilio's developer ecosystem enables customization amid AI-driven personalization trends.[1][3] Market forces like global teams, real-time customer expectations, and compliance pressures favor Spoke, as it bridges consumer mobile freedom with enterprise control, influencing the ecosystem by enabling small businesses to compete like enterprises and boosting productivity in high-stakes sectors.[2][4][5]
Spoke Phone is poised to expand as AI-enhanced mobile comms dominate, with trends like deeper automation, multi-channel (e.g., WhatsApp growth) integrations, and predictive insights shaping its path toward broader enterprise adoption.[1][2] Expect evolution in auto-failover for poor connections and expanded regulated verticals, amplifying its 250,000+ daily conversations influence.[2] As cloud telephony leaders innovate, Spoke's Twilio foundation and compliance edge position it to drive even greater business growth from mobile devices, turning every employee into a high-impact communicator.[1][6][8]