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§ Private Profile · Orteliuslaan 19, 3528 BA, Utrecht, Netherlands
SmartHotel is a technology company.
SmartHotel develops and operates a guest management platform designed for the hospitality sector. Its core offering provides innovative contactless solutions that streamline communication between guests and hotel staff. The technology aims to enhance the guest experience while simultaneously improving the operational efficiency of various accommodation providers.
The company was founded in 2019 by Maciej Prostak, who serves as CEO. Prostak's insight stemmed from a recognition of the need for modernization within the hospitality industry, particularly in guest-staff interactions. He identified an opportunity to leverage technology to create a more seamless and efficient communication channel, moving away from traditional, often cumbersome, methods.
SmartHotel primarily serves hotels, apartments, and guesthouses seeking to optimize their services. The company's vision is to transform the hospitality industry through its integrated platform, enabling establishments to deliver superior guest service and achieve greater operational efficacy. It focuses on empowering properties to adapt to evolving guest expectations and industry demands.
SmartHotel has raised $1.5M across 2 funding rounds.
SmartHotel has raised $1.5M in total across 2 funding rounds.
SmartHotel has raised $1.5M in total across 2 funding rounds.
SmartHotel's investors include Mikolaj Chruszczewski, Wiktor Schmidt, Kobi Shkuri, Marcin Laczynski, Borys Musielak, SMOK Ventures.
SmartHotel (also stylized as SmartHOTEL or Smarthotel) is a Netherlands-based technology company specializing in hospitality software solutions that streamline hotel operations through automation and seamless integrations.[1][2][3] It builds products like the Smart Channel Manager, Smart Booking Engine, and Smart Payments, serving independent hotels, hotel chains, and accommodations across more than 10 countries, primarily in Benelux, Nordic, and DACH regions.[1][2][3] These tools solve key pain points such as manual booking processes, overbookings, high transaction costs, and fragmented digital ecosystems by enabling commission-free direct bookings, multi-channel management, and PMS-independent connectivity, ultimately boosting efficiency, revenue, and guest satisfaction for over 2,500 hotels.[2][3]
As part of the Hotel Tech Group since at least early 2025, SmartHotel demonstrates strong growth momentum through client testimonials highlighting time savings, error reduction, and operational improvements, with a tech stack including PHP, Google services, and Kubernetes supporting scalable automation.[1][2][3]
Founded in 2007 in Reeuwijk, South Holland, Netherlands, SmartHotel emerged from deep hospitality industry expertise to address gaps in hotel technology, focusing on tools that connect and automate rather than replace existing systems.[2][3] The company's backstory centers on its team's decades of hands-on hotel experience, evolving from a specialist in booking and payment solutions to a trusted partner for over 2,500 properties worldwide, with early traction built on PMS-independent integrations that adapt to diverse hotel ecosystems.[1][3]
A pivotal moment came with its integration into the Hotel Tech Group, a family of hospitality software firms sharing a mission to help hotels operate better, enhanced further in early 2025 by close collaboration with sister company Net Affinity—a Dublin-based booking engine and digital marketing specialist—expanding capabilities in direct bookings and online guest experiences.[3]
SmartHotel stands out in the crowded hotel tech space through targeted innovations tailored to hoteliers' real-world needs:
(Note: A separate SmartHotel offering at mysmarthotel.com focuses on guest apps for check-in, payments, and room access, potentially overlapping but distinct from the core Dutch platform.[4])
SmartHotel rides the wave of hospitality digitization, capitalizing on post-pandemic demand for contactless, automated operations amid labor shortages and rising guest expectations for seamless digital experiences.[2][3] Its timing aligns perfectly with the shift toward direct bookings to bypass OTA commissions (often 15-25%), fueled by market forces like economic pressures on independents and the growth of unified hotel tech stacks.[1][2]
By prioritizing PMS-agnostic connectivity and automation, it influences the ecosystem as a "connector" in fragmented markets, enabling smaller hotels to compete with chains via tools that enhance revenue management and guest retention; its Hotel Tech Group affiliation amplifies this through shared R&D, positioning it as a stabilizer in a consolidating sector.[3]
SmartHotel is poised for accelerated expansion by deepening integrations with partners like Net Affinity and leveraging AI-driven personalization in bookings and payments, potentially targeting emerging markets beyond Europe.[3] Trends like sustainable, app-less guest tech (e.g., no-key access, digital guides) and embedded finance will shape its trajectory, evolving its role from operational enabler to full revenue optimizer amid hospitality's tech convergence.[2][4]
This positions SmartHotel to further empower independents in a direct-booking boom, reinforcing its origin as a hotelier-first innovator.
SmartHotel has raised $1.5M across 2 funding rounds. Most recently, it raised $1.0M Seed in August 2021.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Aug 19, 2021 | $1M Seed | — | Mikolaj Chruszczewski, Wiktor Schmidt, Kobi Shkuri, Marcin Laczynski, Borys Musielak | Announced |
| Dec 1, 2019 | $520K Seed | — | SMOK Ventures | Announced |