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§ Private Profile · 31 Alfred Street Suite 3.04, Level 3, Sydney, New South Wales 2000, AU
Servicely is a technology company.
Servicely delivers an AI-powered service management platform designed to streamline enterprise operations. The company's core product offers advanced automation capabilities, enhancing both customer and employee experiences by intelligently managing service requests and augmenting human agent productivity. Its technical approach centers on being an AI-native solution, built from the ground up to leverage artificial intelligence for operational efficiency and service delivery.
Servicely was founded in 2019 and is based in Sydney, Australia. The company originated from the insight that traditional service management systems were insufficient for modern enterprise needs, prompting a vision for an AI-first platform. This allowed for a fresh approach to automating workflows and transforming how organizations approach their service desks, setting a new standard for operational excellence.
The platform serves large corporate clients, enabling them to effectively manage a wide array of service requests from both employees and external customers. Servicely's long-term vision is to revolutionize enterprise service management by consistently accelerating service delivery and elevating agent capabilities through pervasive AI integration. It aims to drive significant, measurable improvements for organizations seeking to optimize their service ecosystems.
Servicely has raised $6.2M across 3 funding rounds.
Servicely has raised $6.2M in total across 3 funding rounds.
Servicely is an AI-powered, cloud-based service management platform designed to streamline workflows, automate operations, and enhance efficiency across enterprises.[1][2][3][4] It serves IT teams, HR, customer service, legal, and project management groups by providing a single system of record that breaks down silos, incorporates self-learning AI to mimic top agents, and offers low/no-code tools for ITIL-aligned ITSM, ESM, HR service delivery, and project portfolio management.[1][3][4] The platform solves problems of outdated, siloed systems by delivering faster issue resolution, reduced call times, and scalable automation, with a focus on accessibility and transparent pricing for businesses of varying sizes.[1][2][4]
Founded around 2020-2021 in Australia (headquartered in North Melbourne, Victoria), Servicely targets fast-moving enterprises with revenue under $5 million and a small team, emphasizing AI-native innovation over incremental tools.[1][2]
Servicely emerged from the team's extensive experience with legacy service management platforms, spotting a gap in AI's mainstream adoption to fundamentally rethink operations.[1] Conceived as an "AI-native" solution, it was built from the ground up to simplify AI-driven service management without the complexity or high costs of traditional systems.[1] Key early traction includes a 2021 partnership with Newflow Systems to integrate workforce management for communication service providers (CSPs), highlighting its low-code flexibility for telco solutions.[2] Leadership features a CEO, Director of Strategic Customer Engagement, and Head of Sales & Customer Success, driving its evolution from ITSM-focused origins to a full enterprise suite.[2]
(Note: A separate U.S.-based "Service.ly" entity founded in 2020 focuses on HVAC marketing, unrelated to this AI platform.[5])
Servicely rides the AI workflow automation trend, capitalizing on generative AI's maturity to disrupt ITSM/ESM markets dominated by inflexible incumbents like ServiceNow.[1][3] Timing aligns with enterprises demanding low-code platforms amid digital transformation pressures, where 70-80% of workflows remain manual—Servicely's self-learning AI accelerates this shift.[1][4] Market forces favoring it include rising AI adoption in non-IT services (HR, projects), cost sensitivities post-pandemic, and hybrid work's need for unified tools.[2][3] It influences the ecosystem by democratizing AI service management for mid-market firms, fostering partnerships like telco integrations, and promoting "technology serves work" simplicity in a complex SaaS landscape.[1][2]
Servicely is poised for expansion by deepening GenAI embeddings and ecosystem integrations, targeting larger CSPs and global enterprises via multi-tenancy.[2][3][6] Trends like agentic AI and no-code proliferation will amplify its momentum, potentially challenging bigger players through affordability and agility.[1][4] Its influence may evolve from niche disruptor to standard for AI-native ESM, especially as businesses prioritize ROI on automation—watch for funding rounds or acquisitions to fuel international scaling, tying back to its core vision of effortless, silo-free operations.
Servicely has raised $6.2M in total across 3 funding rounds.
Servicely's investors include Mark Velik, Airtree Ventures, Equity Venture Partners, Left Lane Capital, Akshay Kothari.
Servicely has raised $6.2M across 3 funding rounds. Most recently, it raised $3.0M Other Equity in May 2023.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| May 22, 2023 | $3M Venture Round | Mark Velik | — | Announced |
| May 1, 2023 | $2M Seed | — | Airtree Ventures, Equity Venture Partners, Left Lane Capital, Akshay Kothari | Announced |
| Aug 1, 2022 | $1.2M Seed | — | — | Announced |