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Retain.ai has raised $28.0M across 2 funding rounds.
Key people at Retain.ai.
Retain.ai has raised $28.0M in total across 2 funding rounds.
Retain.ai offers a Customer Insights Engine, an AI-powered platform enhancing customer success and service operations. It gathers comprehensive engagement data from enterprise sources, fostering a customer-obsessed approach. The engine identifies and disseminates effective interaction patterns, helping teams replicate successful strategies and continuously improve satisfaction.
Founded by Eric Chernoff, Gordon Ritter, and Vlad Shulman, Retain.ai originated from the insight that strong customer relationships are paramount for enterprise success. CEO Eric Chernoff believed "current customers will make or break enterprises," driving the company's mission to transform how organizations leverage customer intelligence for enduring growth.
The platform serves enterprise customer and service teams, empowering all responsible for customer delight. Retain.ai's vision focuses on enabling companies to proactively identify and share dynamic best practices, fostering repeatable success across customer-facing functions. It aims to redefine business understanding and engagement with clientele, ensuring high-quality experiences.
Retain.ai has raised $28.0M in total across 2 funding rounds.
Retain.ai's investors include Emergence Capital, Afore Capital, Baseline Ventures, Upside Partnership, Balderton Capital, Brass Pen Ventures, Flex Capital, Joost de Valk, Travis May.
Retain.ai has raised $28.0M across 2 funding rounds. Most recently, it raised $23.0M Series A in August 2021.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Aug 6, 2021 | $23M Series A | Emergence Capital | Afore Capital, Baseline Ventures, Upside Partnership | Announced |
| Apr 1, 2019 | $5M Seed | — | Balderton Capital, Brass PEN Ventures, Flex Capital, Joost DE Valk, Travis MAY | Announced |
Key people at Retain.ai.
Retain.ai is a San Francisco-based SaaS company founded in 2017 that builds a Customer Insights Engine (CIE), providing workforce analytics to track how customer-facing teams spend their time across browser-based applications.[1][3] It serves enterprise customers like Salesforce, Nielsen, and Google, solving the problem of inefficient customer engagement by delivering a unified view of activities, enabling teams to identify best practices, optimize processes, reduce churn, and boost revenue—such as returning 23,000 hours/year to customer-facing work and growing revenue by 25%.[3] With 10-50 employees and $27.6M raised (including a $23M Series A in 2021 led by Emergence Capital), Retain.ai shows strong growth momentum in the customer success and revenue operations space.[1][3]
Retain.ai was founded in 2017 by Gordon Ritter, Vlad Shulman, and Eric Chernoff, with Chernoff serving as CEO.[1] The idea emerged from recognizing gaps in traditional self-reporting and rigid integrations, which fail to capture real-time customer engagement data; instead, Retain.ai integrates seamlessly with every browser-based app for precise, one-to-one insights.[3] Early traction came from enterprise adoption by leaders like Salesforce and Nielsen, culminating in the 2021 Series A announcement that highlighted its role in propagating "best habits" for revenue and retention, backed by investors including Baseline Ventures and Upside Partnership.[3]
Retain.ai rides the AI-driven customer success wave, capitalizing on the shift toward revenue operations (RevOps) and proactive retention in a post-pandemic SaaS market where churn costs billions annually.[3] Timing is ideal amid rising AI adoption for analytics, as enterprises seek to maximize limited customer-facing time amid remote/hybrid work; market forces like economic pressures favor tools that boost efficiency without heavy lifts.[1][3] It influences the ecosystem by enabling best-practice sharing across teams, much like how early CRM tools transformed sales, and supports the broader trend of "insights engines" in martech stacks.
Retain.ai is poised to expand as AI matures in enterprise software, potentially integrating generative AI for predictive habit modeling and deeper automation, while targeting mid-market growth beyond its blue-chip clients.[3] Trends like skills-based workforce optimization and zero-touch RevOps will shape its path, evolving its influence from analytics provider to full revenue orchestration platform. This positions Retain.ai to sustain momentum in a competitive CIE landscape, building on its early-mover advantage.
