Loading organizations...
§ Private Profile · Mühldorf am Inn, Germany
Pluno is a technology company.
Pluno develops AI support agents designed to automate customer service for businesses handling complex inquiries. Its core product learns from historical tickets, internal documentation, and knowledge bases to deliver accurate resolutions, minimizing manual intervention. The platform handles sophisticated multi-turn conversations and intelligently escalates issues to human agents with complete context.
Founded in 2021 by AI engineers Alexander Abstreiter and Korbinian Abstreiter, Pluno emerged from the insight that existing AI solutions often faltered with nuanced customer support. They aimed to build an intelligent system understanding specific business contexts and continuously improving from real-world interactions, surpassing conventional chatbot limitations.
Pluno serves companies with extensive, complex customer support needs, automating substantial ticket portions via AI and boosting agent productivity. The company envisions seamless collaboration between AI and human expertise, empowering support teams to focus on high-value interactions. Its long-term goal is to cultivate an adaptable support ecosystem evolving with product changes.
Pluno has raised $3.0M across 1 funding round.
Pluno has raised $3.0M in total across 1 funding round.
Pluno has raised $3.0M in total across 1 funding round.
Pluno's investors include Andreessen Horowitz, Kindred Capital VC, North Island Ventures, Outrun Ventures, Valar Ventures.
Pluno has raised $3.0M across 1 funding round. Most recently, it raised $3.0M Seed in July 2023.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Jul 1, 2023 | $3M Seed | — | Andreessen Horowitz, Kindred Capital VC, North Island Ventures, Outrun Ventures, Valar Ventures | Announced |
Pluno is a technology company specializing in AI-powered customer support solutions designed to make support smarter, faster, and more efficient for SaaS businesses. It builds custom AI support agents fine-tuned to each business’s specific needs, enabling faster issue resolution, higher customer satisfaction, and seamless collaboration across teams. Pluno integrates with existing support platforms like Zendesk, Intercom, and Jira, automating routine inquiries, streamlining escalation, and continuously updating its knowledge base from internal data sources to stay current with product changes[1][2][4].
Founded to address the frustration of repetitive customer support questions, Pluno evolved from a prototype called AwesomeQA into a comprehensive platform that supports startups to enterprises worldwide. The company’s mission is to empower businesses to work smarter and improve customer experiences by automating workflows and fostering collaboration between support, engineering, and product teams. Early traction includes positive user feedback, such as an 82% community approval rate after a free trial, highlighting Pluno’s accuracy and effectiveness compared to other AI bots[1][2].
Pluno rides the growing trend of AI automation in customer service, addressing the increasing demand for scalable, intelligent support solutions as SaaS companies grow. The timing is favorable due to rising customer expectations for fast, accurate support and the complexity of managing multi-channel inquiries. By embedding AI deeply into existing workflows and focusing on continuous learning and collaboration, Pluno influences the broader ecosystem by setting a new standard for AI-assisted customer success operations[1][2][4].
Looking ahead, Pluno is well-positioned to expand its impact by enhancing AI capabilities, broadening integrations, and possibly extending into adjacent areas like predictive support and proactive customer engagement. Trends such as increased AI adoption, demand for personalized customer experiences, and the need for operational efficiency will shape its journey. As AI becomes more integral to customer success, Pluno’s role as a fine-tuned, context-aware support agent will likely grow, helping businesses maintain competitive advantage through superior customer service[1][2].