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Parcel Perform is a technology company.
Parcel Perform delivers an AI Delivery Experience SaaS platform, optimizing the e-commerce post-purchase journey. It leverages an AI-driven data foundation to enhance customer experience, streamline logistics, and manage returns. The platform provides AI-powered decision intelligence through tracking, analytics, and predictive insights, improving delivery efficiency and satisfaction.
Founded in October 2015 by Arne Jeroschewski and Dana von der Heide, Parcel Perform arose from e-commerce logistics insights. Jeroschewski, a Zalora co-founder, brought significant industry experience. Their vision transformed the post-purchase landscape using advanced data and AI, creating transparent, superior delivery experiences for businesses.
Parcel Perform’s solutions serve e-commerce and logistics providers seeking operational enhancements. Its mission empowers clients with robust Decision Intelligence, integrating AI into every delivery aspect. This approach optimizes costs, elevates customer satisfaction, and fosters a competitive advantage by refining the e-commerce delivery experience.
Parcel Perform has raised $21.0M across 2 funding rounds.
Parcel Perform has raised $21.0M in total across 2 funding rounds.
Parcel Perform is a technology company that provides an AI-powered Delivery Experience Platform designed to optimize the entire e-commerce journey from checkout to delivery and beyond. Its platform offers comprehensive services including checkout optimization, post-purchase customer retention, returns management, logistics operations, and business management. Parcel Perform serves e-commerce businesses, marketplaces, and logistics providers by enabling them to enhance operational efficiency and customer satisfaction through advanced AI Decision Intelligence and a vast global carrier network[1][2][5].
Founded in 2016 and headquartered in Singapore, Parcel Perform has established itself as a leader in leveraging AI and data to transform delivery experiences. Its platform integrates with over 1,100 carriers worldwide, providing real-time tracking, predictive analytics, and intelligent carrier selection to reduce costs, improve delivery reliability, and increase conversion rates. The company has gained significant traction with major clients such as Shopify, Zalando, Puma, and Wayfair, reflecting strong growth momentum in the fast-evolving AI-driven e-commerce logistics space[1][2][4].
Parcel Perform was founded in 2016 in Singapore by a team of experts passionate about solving the complexities of e-commerce logistics through data and AI. The idea emerged from the founders’ recognition of fragmented and siloed logistics data that hindered e-commerce businesses from delivering consistent, reliable customer experiences. Early traction came from developing a unified platform that could consolidate parcel tracking data globally and apply AI to optimize delivery decisions, which quickly attracted leading e-commerce brands and logistics providers[1][4].
The company evolved from a parcel tracking service into a comprehensive AI-driven delivery experience platform, continuously expanding its carrier integrations and AI capabilities. This evolution was driven by the growing importance of post-purchase experience in e-commerce and the rise of AI commerce, positioning Parcel Perform at the forefront of the industry’s digital transformation[1][4].
Parcel Perform rides the wave of AI Commerce, where artificial intelligence fundamentally reshapes how e-commerce businesses attract, retain, and serve customers. The timing is critical as consumer expectations for fast, reliable delivery grow alongside the complexity of global supply chains. Market forces such as the rise of omnichannel retail, increasing demand for transparency, and the need for operational agility favor platforms that can unify data and automate logistics decisions[1][4].
By enabling businesses to deliver superior post-purchase experiences through AI-driven insights and automation, Parcel Perform influences the broader ecosystem by setting new standards for delivery excellence. Its partnerships with major carriers and logistics providers also foster innovation and collaboration across the supply chain, accelerating digital transformation in the courier and e-commerce industries[2][8].
Looking ahead, Parcel Perform is poised to deepen its AI capabilities and expand its global carrier network to support the growing complexity of e-commerce logistics. Trends such as sustainability, real-time supply chain visibility, and autonomous delivery technologies will likely shape its product roadmap. The company’s commitment to continuous AI innovation and rapid time-to-value positions it to remain a key enabler of AI Commerce excellence.
As e-commerce continues to grow and consumer expectations evolve, Parcel Perform’s influence will likely expand beyond delivery experience to broader supply chain optimization, helping businesses not only meet but anticipate customer needs. This forward momentum ties back to its founding vision of transforming chaotic logistics data into actionable intelligence that drives operational excellence and customer loyalty[1][4][5].
Parcel Perform has raised $21.0M in total across 2 funding rounds.
Parcel Perform's investors include Ben Gordon, Investible, Cindy Jin, Wavemaker Partners, 500 Startups.
Parcel Perform has raised $21.0M across 2 funding rounds. Most recently, it raised $20.0M Series A in August 2021.
| Date | Round | Lead Investors | Other Investors |
|---|---|---|---|
| Aug 11, 2021 | $20.0M Series A | Ben Gordon | Investible, Cindy Jin, Wavemaker Partners |
| Jan 1, 2018 | $1.0M Seed | 500 Startups |