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§ Private Profile · Tel Aviv, Israel
Package.ai is a technology company.
Package.ai develops an AI-powered platform designed to optimize last-mile delivery operations and enhance customer engagement. This unified system integrates sales, marketing, and fulfillment functions, specifically catering to the needs of home furnishing retailers and service providers. The technology aims to streamline logistics and provide a comprehensive customer experience through intelligent automation.
Founded in 2017 by Ziv Fass and Yoav Sadeh, Package.ai emerged from the insight that retailers needed a more intelligent approach to managing customer interactions and delivery processes. Fass, with his background, and Sadeh, serving as CTO, envisioned an AI-based platform that could empower businesses to better connect with their clientele throughout the entire fulfillment journey.
The platform primarily serves home furnishing retailers and other service providers who manage complex deliveries. Package.ai’s long-term vision centers on transforming how these businesses interact with their customers by providing a sophisticated, unified engagement system. The company aims to enable its clients to foster deeper customer relationships and achieve operational efficiency in an evolving retail landscape.
Package.ai has raised $14.0M across 1 funding round.
Package.ai has raised $14.0M in total across 1 funding round.
Package.ai is a technology company building an AI-powered platform tailored for home furnishing retailers and service providers, unifying customer engagement, conversational AI, workflow automation, and last-mile logistics into a single experience.[1][2][4] It serves B2B and B2C businesses by solving fragmented customer interactions during the purchase lifecycle—especially fulfillment—through features like AI agent "Jenny" for chats, route optimization, self-scheduling, real-time tracking, and personalized upsells, driving loyalty, repeat sales, and operational efficiency while reducing costs.[1][3][4][5]
The platform addresses pain points like poor delivery coordination, siloed teams, and impersonal support, enabling retailers to converse naturally with customers from initial chat to post-delivery reviews, boosting satisfaction and revenue.[2][5][7] Growth momentum is evident in partnerships like Zesty for cloud optimization, customer testimonials on unified visibility, and a focus on scaling AI for personalized experiences amid rising e-commerce demands.[3][4]
Package.ai was founded with a vision to create an AI-based engagement platform empowering retailers to build customer loyalty by making buyers feel connected throughout the purchase journey, from pre-purchase to fulfillment and beyond.[2] While specific founders are not detailed in available sources, early development centered on "Jenny," an AI chatbot for autonomous delivery coordination via text or Messenger, as highlighted in a 2017 overview video by Ziv Fass, emphasizing automation for small and medium-sized businesses in last-mile delivery and home services.[6]
Pivotal early traction came from optimizing routes (reducing miles by up to 40%), real-time rescheduling, and feedback loops, evolving from basic logistics tools to a comprehensive platform breaking silos between sales, support, and operations.[1][6] The company has since expanded to home furnishings and appliances, constantly iterating based on customer feedback to address retail pains like high fall-off rates and manual workflows.[2][5]
Package.ai rides the wave of AI-driven customer experience transformation in e-commerce and last-mile delivery, where retailers face surging demands for personalization—80% of consumers prefer it, per McKinsey—amid supply chain strains and rising fulfillment costs.[5] Timing aligns with conversational AI maturity (post-2017 advancements) and e-commerce growth in home goods, where delivery is a make-or-break loyalty factor.[6]
Market forces like automation needs for SMBs, real-time logistics optimization, and "humanized" AI favoring engagement over notifications amplify its edge, influencing the ecosystem by enabling retailers to compete with giants through affordable, integrated tools that foster repeat business and data-driven decisions.[1][3][7]
Package.ai is poised to expand its niche dominance by deepening AI capabilities in predictive personalization and multi-channel orchestration, potentially entering adjacent retail verticals as last-mile AI becomes table stakes. Trends like edge AI for real-time logistics, zero-touch fulfillment, and regulation-proof data privacy will shape its path, evolving influence from optimizer to ecosystem enabler for customer-centric retail. This positions it to capture value in a market where unified platforms turn transactions into lasting relationships—echoing its founding vision of winning hearts and minds.[2][5]
Package.ai has raised $14.0M in total across 1 funding round.
Package.ai's investors include Susquehanna Growth Equity, Cyberstarts VC, Vertex Ventures Israel.
Package.ai has raised $14.0M across 1 funding round. Most recently, it raised $14.0M Series A in January 2025.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Jan 1, 2025 | $14M Series A | Susquehanna Growth Equity | Cyberstarts VC, Vertex Ventures Israel | Announced |