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§ Private Profile · Melbourne, Australia
Customer and agent experience management for cloud contact centers.
Operata has raised $13.0M across 2 funding rounds.
Operata has raised $13.0M in total across 2 funding rounds.
Operata is valued at approximately $1.0M.
Operata has raised $13.0M in total across 2 funding rounds.
Operata is valued at approximately $1.0M.
Operata's investors include Tidal Ventures, Black Nova Venture Capital, Flying Fox Ventures, Ghost VC, Glitch Capital, Aprill Allen, Matt Allen, Black Nova.
Operata has raised $13.0M across 2 funding rounds. Most recently, it raised $11.0M Series A in February 2026 at a valuation of approximately $1.0M.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Feb 9, 2026 | $11M Series A | Tidal Ventures | Black Nova Venture Capital, Flying FOX Ventures, Ghost VC, Glitch Capital | Announced |
| Aug 1, 2021 | $2M Seed | Tidal Ventures | Aprill Allen, Matt Allen, Black Nova, Flying FOX Ventures | Announced |
Operata is a technology company that builds a CX Observability platform exclusively for cloud contact centers, aggregating technical, operational, and experience data to deliver real-time insights and automated actions for improving agent and customer experiences[1][3][5]. It serves IT and operations teams in enterprises migrating to multi-vendor cloud environments like Amazon Connect, Genesys Cloud, and NICE CXone, solving the problem of fragmented data across networks, apps, AI agents, headsets, and telephony that causes poor performance and disconnected customer journeys[2][3]. The platform stands out with AI-powered tools like Tenor AI copilots, fueled by trillions of contact center data points, enabling rapid issue resolution without extensive professional services; recent releases show strong growth momentum, including AWS ISV Accelerate Program participation, SOC2 Type 1 certification, and expanding US market presence after UK wins[2][4].
Operata was founded in 2017 in Melbourne, Australia, by Andy Loughnan, John Todd, and Romilly Coutts, each bringing over 20 years of expertise in voice networks, contact centers, and enterprise communications[1][5]. Loughnan's background in building global voice services for banks and utilities instilled a service management focus; Todd led large-scale telephony migrations using CCaaS and UCaaS; Coutts co-founded ASX-listed Whispir and held CPO/CMO roles at Smooch.io (acquired by Zendesk)[5]. The idea emerged from the "maze" of complex IT environments in cloud contact centers, where constant changes disrupt CX; early traction came via AWS exclusivity, evolving to the world's first multi-cloud CX observability platform in 2022, with pivotal Harmony and Grandioso releases adding AI insights[1][2][3].
Operata rides the cloud migration and AI-driven CX wave, where enterprises shift to CCaaS platforms amid rising Voice AI and agentic apps that complicate multi-vendor journeys across clouds, networks, and edge devices[3][5]. Timing is ideal as contact centers demand "observability" like DevOps—connecting disparate "beacons" into actionable constellations—fueled by market forces like AWS/Genesys growth and post-pandemic remote agent needs[1][4][6]. It influences the ecosystem by enabling IT/Ops to trust AI-human hybrids, reducing vendor lock-in, and accelerating US expansion via AWS co-sell, positioning it as essential infrastructure for high-stakes CX in finance, healthcare, and beyond[2][4].
Operata's trajectory points to dominance in CX observability as AI agents proliferate and multi-cloud stacks deepen, with expansions like people insights and trillion-scale data fueling new copilots for proactive CX[2][3]. Trends like edge computing, WebRTC scaling, and regulatory trust (e.g., SOC2) will shape it, potentially evolving into a standard for "voice era" contact centers via more CCaaS integrations and global AWS leverage[4][5][6]. Watch for M&A interest from CCaaS giants or deeper AI plays, amplifying its role from monitor to CX orchestrator—unlocking the harmonious performance cloud contact centers promise[1][3].