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§ Private Profile · New York City, NY, USA
Next Caller creates a positive customer experience through real-time…
Next Caller has raised $10.0M across 2 funding rounds.
Key people at Next Caller.
Next Caller was founded in 2012 by Ian Roncoroni (Founder/CEO) and Gianni Martire (Co-Founder/CEO/Chairman).
Next Caller has raised $10.0M in total across 2 funding rounds.
We create a positive customer experience through real time call verification technology.
Fraudsters cost businesses time and money, and make life more difficult on real customers - whether that’s outright stealing cash or slowing down the phone call authentication process. Next Caller helps businesses fight criminals, not customers, by safely passing through legitimate callers and identifying suspicious interactions. Using VeriCall™, businesses have the opportunity to stop phone fraud before it starts. With our real-time RESTful API, Next Caller verifies good callers and detects spoofed calls to make your business Spoof Proof™ - flagging high-risk calls within milliseconds of the first ring. Based on this threat-level analysis of every call, a business can decide how to handle the customer or criminal on the other end of the line.
Next Caller was founded in 2012 by Ian Roncoroni (Founder/CEO) and Gianni Martire (Co-Founder/CEO/Chairman).
Next Caller has raised $10.0M in total across 2 funding rounds.
Next Caller's investors include Tikhon Bernstam, Crystal Towers, Founders Fund, Pareto Holdings, Seven Seven Six, Y Combinator, Mathilde Collin.
Next Caller is a technology company that builds advanced real-time caller identification and fraud detection solutions designed to enhance customer experience and security for businesses, particularly contact centers. Its product verifies caller information quickly and accurately, reducing call handling times and protecting against fraud such as call spoofing. By integrating seamlessly with existing customer service systems, Next Caller helps companies improve efficiency and reduce fraud-related costs while ensuring legitimate customers are treated positively[1][2][3][5].
Founded in 2012, Next Caller was acquired by Pindrop in 2021, which expanded its capabilities and market reach. The company was started by founders with a vision to protect the phone channel from fraud while maintaining a positive customer experience. Early traction included raising $5 million to scale its real-time verification technology, which uses machine learning to analyze call metadata and deliver risk scores within milliseconds. This technology has been pivotal in helping businesses manage increased call volumes and fraud risks, especially during the COVID-19 pandemic when call volumes surged[1][2][4].
Next Caller rides the growing trend of securing voice channels against fraud, a critical issue as phone-based interactions remain vital for customer service. The timing is crucial given the surge in call volumes and fraud attempts during and after the pandemic, which has pushed businesses to adopt more sophisticated verification methods. Market forces such as increasing regulatory scrutiny on fraud prevention and rising customer expectations for seamless service favor Next Caller’s solutions. By improving trust and efficiency in voice communications, Next Caller influences the broader ecosystem of contact center technology and fraud prevention[4][5].
Next Caller’s future lies in expanding its AI-driven verification capabilities and deepening integration within Pindrop’s broader security ecosystem. Trends such as increasing use of AI in fraud detection, growing demand for frictionless customer authentication, and the rise of omnichannel customer service will shape its journey. As voice remains a critical customer interaction channel, Next Caller is well-positioned to evolve as a key player in voice security and customer experience, helping businesses fight fraud without alienating legitimate customers[4][5].
Key people at Next Caller.
Next Caller has raised $10.0M across 2 funding rounds. Most recently, it raised $5.0M Seed in August 2017.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Aug 28, 2017 | $5M Seed | Tikhon Bernstam | — | Announced |
| Aug 1, 2017 | $5M Series A | Crystal Towers | Founders Fund, Pareto Holdings, Seven Seven SIX, Y Combinator, Mathilde Collin | Announced |