LiveNeighborly is a company.
Key people at LiveNeighborly.
LiveNeighborly was founded by Jonathan D. Kibera (Founder & CEO).
Key people at LiveNeighborly.
LiveNeighborly was founded by Jonathan D. Kibera (Founder & CEO).
Neighborly is the world's largest home services franchisor, operating a network of over 30 brands and 5,500+ franchise locations across 9 countries, focused on repairing, maintaining, and enhancing properties for homeowners.[2][4][5] Its mission is to build a service community that enriches people's lives by delivering amazing experiences, guided by the "Live R.I.C.H." philosophy—Respect, Integrity, Customer focus, and Having fun—while providing franchisees with training, marketing, technology platforms, and operational support to drive scalable businesses.[2][4][5] Neighborly powers essential home services like HVAC, plumbing, electrical, garage doors, and property management, serving millions of customers through vetted local experts backed by the Neighborly Done Right Promise®.[3][5][6]
(Note: "LiveNeighborly" appears to reference Neighborly, as no distinct entity matches exactly; Neighborly Software is a separate SaaS firm for government program management.[1])
Neighborly traces its roots to 1981 in Waco, Texas, when it began as The Dwyer Group, a single home services business.[4][5] It evolved into Neighborly to better reflect its community-focused mission, expanding from North America to Europe and six countries total, growing into a global powerhouse with over 30 brands united under one vision.[2][4][5] Key leadership emphasizes core values from the start, with the "Live R.I.C.H." code recited at every meeting of three or more employees, fostering a culture of ethical growth and franchisee success.[4][7] Pivotal moments include rapid scaling post-rebrand, heavy investments in digitization like online scheduling and tools (e.g., garage door visualizers), and building a franchise ecosystem that quadrupled some operators' revenue by following proven systems.[3][10]
Neighborly rides the home services digitization trend, transforming fragmented local trades into a unified, tech-enabled ecosystem amid rising homeowner demand for reliable, on-demand pros post-pandemic.[3][6] Timing aligns with e-commerce growth in services—online booking and apps reduce vetting friction, while AI/visualizer tools mirror proptech innovations.[3] Market forces like aging housing stock, labor shortages, and franchise appeal for entrepreneurs favor its scale, allowing bulk tech investments smaller players can't match.[2][5] It influences the ecosystem by elevating standards (e.g., uniformed experts, guarantees), fostering franchisee communities, and pushing franchising toward tech integration, making home services a household name.[4][9]
Neighborly is poised for further global expansion, potentially hitting household-name status by deepening tech (e.g., AI scheduling, AR previews) and adding brands to cover emerging needs like smart home maintenance.[2][3][5] Trends like subscription services, sustainability (e.g., energy-efficient repairs), and Gen Z franchising will shape its path, amplifying its R.I.C.H. model amid economic shifts favoring resilient local businesses.[2][9] Its influence may evolve from franchisor to platform giant, influencing proptech and setting benchmarks for values-based scaling—tying back to its origins as a community builder delivering remarkable experiences at scale.[4]