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§ Private Profile · New York City, NY, USA
Builds AI-native software to replace legacy government systems, enabling public services for local, state, and federal agencies.
Kaizen Labs, based in New York City, develops AI-native software to modernize legacy government systems, enabling residents to easily access public services such as licensing, recreation bookings, payments, and permitting. The B2G SaaS platform partners with local, state, and federal agencies, currently serving over 50 agencies across 17 states and reaching 40 million residents through intuitive digital platforms. The company has secured $35 million in total funding, including an $11 million seed round and a $21 million Series A led by NEA, with additional investment from firms like a16z, Accel, 776, and Carpenter Capital. Kaizen Labs maintains a team of 40 employees, with plans to expand to 50 and extend its platform into DMVs, courts, and federal government sectors. The organization was founded in 2022 by Nikhil Reddy and KJ Shah.
Kaizen Labs has raised $32.0M across 2 funding rounds.
Kaizen Labs has raised $32.0M in total across 2 funding rounds.
Kaizen Labs has raised $32.0M across 2 funding rounds. Most recently, it raised $21.0M Series A in October 2025.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Oct 1, 2025 | $21M Series A | NEA | Accel, Andreessen Horowitz, Andrew Schoen, NEW Enterprise Associates, Seven Seven SIX | Announced |
| Dec 1, 2022 | $11M Seed | — | Accel, Andreessen Horowitz, Andrew Schoen, Seven Seven SIX | Announced |
Kaizen Labs has raised $32.0M in total across 2 funding rounds.
Kaizen Labs's investors include Andrew Schoen, Accel, Andreessen Horowitz, New Enterprise Associates, Seven Seven Six.
# High-Level Overview
Kaizen Labs is a civic technology company that modernizes government digital infrastructure by replacing outdated systems with intuitive, resident-focused software platforms.[4] The company serves city administrators, state agencies, and federal organizations across parks and recreation, permitting, licensing, and citizen engagement.[2] Kaizen Labs solves a critical pain point: residents struggle to access public services through clunky, slow, and frustrating digital experiences. By building modern, people-first software, the company strengthens the connection between communities and local governments while dramatically improving operational efficiency for public agencies.
The company has achieved significant scale in a short timeframe. Kaizen Labs' platform now powers over 50 agencies across 17 states, reaching more than 30 million residents.[4] A notable success includes eliminating seven-mile traffic jams at Maryland state parks, saving hundreds of thousands in costs while dramatically improving visitor experience.[4]
# Origin Story
Kaizen Labs was founded in 2022 and is based in New York City.[4] However, the company's roots trace back further through its founders' experience. The founding team—including builders, designers, and operators—emerged from backgrounds in solving practical digital problems for businesses.[1] The founders' prior experience running a digital agency called Bolster, where they identified market gaps and launched solutions like Linktree, directly informed their approach to civic technology.[1] This background in identifying and solving real-world digital friction points became the blueprint for Kaizen Labs' mission to modernize government technology.
The company has secured $35 million in funding from world-class investors including NEA, Andreessen Horowitz, Accel, 776, and Carpenter Capital.[4] This capital infusion reflects strong investor confidence in the civic tech market and Kaizen Labs' execution.
# Core Differentiators
# Role in the Broader Tech Landscape
Kaizen Labs operates at the intersection of two powerful trends: the modernization of government technology and the rise of civic tech as a venture-backed category. For decades, government agencies have relied on legacy systems built in the 1990s and 2000s, creating a massive market opportunity for replacement. The company rides the wave of increased government spending on digital transformation and growing recognition that outdated technology directly harms citizen experience and operational efficiency.
The timing is particularly favorable. State and local governments face budget pressures, aging infrastructure, and competition for resident engagement—making modern, cost-effective solutions increasingly attractive. Kaizen Labs' success with major county systems (Maricopa County, San Bernardino County) and sovereign nations (Cherokee Nation) signals that civic tech is moving from niche to mainstream adoption.[4] By demonstrating that beautiful, modern software can serve public agencies at scale, Kaizen Labs is helping legitimize civic tech as a category and attracting both capital and talent to the space.
# Quick Take & Future Outlook
Kaizen Labs is well-positioned to become a dominant platform in civic technology. With 50+ agencies already deployed and $35 million in capital, the company has achieved product-market fit and is in a scaling phase. The addressable market—thousands of local and state government agencies—remains largely untapped, suggesting significant runway for growth.
The company's future likely involves deepening platform integration (connecting recreation, permitting, and payments into a seamless ecosystem), expanding into adjacent government services, and potentially pursuing strategic acquisitions of specialized civic tech tools. As more agencies adopt modern platforms, Kaizen Labs could establish itself as the operating system for local government digital services—a position that would create substantial defensibility and network effects.
The broader implication: Kaizen Labs exemplifies how venture-backed startups are reshaping essential public infrastructure, proving that government technology doesn't have to be slow, expensive, or frustrating. Their success may accelerate a broader shift toward modern civic tech adoption across America.