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§ Private Profile · 670 SW Broad St, Southern Pines, NC 28387
Technology platform connecting companies with vetted, remote U.S. talent, primarily military spouses, to build and manage customer success and.
Instant Teams is a Richmond, VA area-based technology platform that connects companies with vetted, remote U.S.-based talent, primarily military spouses, to build and manage customer success and customer experience (CX) teams. The platform supports agile team scaling and ongoing team management, enabling full-time, part-time, or seasonal hires for diverse roles such as administrators, marketers, and technical positions across various sectors including government and healthcare. It significantly streamlines the hiring process, reducing recruitment time to as little as one day and potentially saving companies over $4,000 per hire, with full teams built in up to two weeks. Instant Teams employs thousands of military spouses, providing crucial flexible work opportunities for a demographic often facing nomadic lifestyles and frequent relocations. The organization was founded in 2016 by Liza Rodewald, who serves as CEO, and Erica McMannes.
Instant Teams has raised $14.5M across 2 funding rounds.
Instant Teams has raised $14.5M in total across 2 funding rounds.
Instant Teams is a women-owned, military spouse-owned, venture-backed C Corporation that operates a customer experience (CX) talent marketplace. It connects businesses with remote CX talent, primarily military spouses, through skills-based hiring, BPO/outsourcing services, a targeted job board, and brand activations, solving staffing challenges while promoting financial wellness for military families.[1][2][3] The platform serves enterprise organizations across industries like cybersecurity, edtech, healthtech, Fortune 500 companies, and the Department of Defense, offering rapidly deployable, high-retention teams that reduce attrition and meet deadlines with talent boasting high education levels (82% with some college, 60% with four-year degrees).[1][2]
Since launching in 2016, Instant Teams has raised $14.99M in funding, including a $13M Series A in 2022 led by Tiger Global, and generates around $18.5M in revenue with 281 employees. Its growth momentum includes recognition like Ernst & Young’s 2025 Entrepreneur of the Year finalist for CEO Liza Rodewald and Forbes coverage of its CX leadership.[3][4]
Instant Teams was founded in 2016 as MadSkills, a simple website where military spouses could sign up for remote work opportunities posted by companies.[2][3] The idea emerged from recognizing the untapped potential of military spouses—highly educated and resilient due to frequent relocations—who faced employment barriers from constant transitions.[1][2]
In January 2019, it rebranded to Instant Teams to reflect its expanded mission of rapidly building remote CX teams, launching proprietary technology for a full marketplace with skills-based hiring and customizable talent pipelines.[2] A pivotal moment came in March 2022 with a $13M Series A funding round led by Tiger Global, enabling scaling to serve diverse industries including the Department of Defense.[2][3] Headquartered in Rehoboth Beach, Delaware (with operations in Southern Pines, North Carolina), it has evolved into a remote-first leader employing the "force behind the force."[3][4]
Instant Teams stands out in the CX staffing space through its mission-driven focus on military spouses and innovative tech:
These elements create a unique blend of technology, community, and purpose, earning accolades like Forbes praise for CX innovation.[1][4]
Instant Teams rides the remote work and skills-based hiring megatrend, accelerated by the pandemic, addressing talent shortages in CX amid a flexible workforce boom.[2][5] Timing is ideal: post-2022 funding aligns with enterprise demand for diverse, distributed teams, especially as 60% of military spouses hold degrees but face underemployment.[1][2]
Market forces like high CX attrition, DEI mandates, and remote scalability favor it—enterprises gain cost-effective, loyal talent no other platform matches for this community.[1][3] It influences the ecosystem by pioneering impact sourcing, supporting women- and military spouse-owned ventures, and enabling startups/Fortune 500 to access DoD-vetted pipelines, reshaping staffing for healthtech, edtech, and cybersecurity.[2][4]
Instant Teams is poised for expansion as AI-driven CX and gig economy tools evolve, potentially integrating advanced matching or upskilling for military talent. Trends like hybrid work permanence and corporate social impact will fuel growth, with its $15M+ funding base supporting enterprise wins and international reach.[3][4][5]
Its influence may grow by setting standards for purpose-led staffing, evolving from niche marketplace to CX powerhouse—empowering brands while uplifting communities, much like its origin as a simple job board sparked a scalable mission.
Instant Teams has raised $14.5M across 2 funding rounds. Most recently, it raised $13.0M Series A in March 2022.
| Date | Round | Lead Investors | Other Investors | Status |
|---|---|---|---|---|
| Mar 1, 2022 | $13M Series A | Tiger Global | Plug & Play Ventures, Bluetree Capital, Brick Capital Ventures, Squadra Ventures, The Veteran Fund | Announced |
| Feb 13, 2020 | $1.5M Venture Round | GUY Filippelli | — | Announced |
Instant Teams has raised $14.5M in total across 2 funding rounds.
Instant Teams's investors include Tiger Global, Plug & Play Ventures, BlueTree Capital, Brick Capital Ventures, Squadra Ventures, The Veteran Fund, Guy Filippelli.