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Instant Teams is a technology company.
Instant Teams operates as a customer experience (CX) marketplace, connecting businesses with remote teams comprised of military spouses. The company offers a suite of solutions including onshore outsourcing services, a specialized job board, and brand activations, all designed to deliver robust CX talent. This approach leverages a skilled, adaptable workforce while providing companies with efficient and dedicated remote staffing capabilities.
The company was co-founded in 2016 by Liza Rodewald and Erica McMannes. Both military spouses themselves, they identified a significant opportunity within their community: a highly educated and underemployed talent pool facing unique employment challenges due to frequent relocations. Their personal experiences provided the foundational insight for creating a platform that addresses this disparity by providing flexible, remote work opportunities.
Instant Teams primarily serves enterprise-level organizations and various brands in need of dependable customer experience talent. The company's long-term vision centers on impacting the financial well-being of military families by fostering sustainable remote employment. By connecting this resilient and capable demographic with companies, Instant Teams aims to establish a consistent, high-performing workforce that benefits both the talent pool and its corporate partners.
Instant Teams has raised $14.5M across 2 funding rounds.
Instant Teams has raised $14.5M in total across 2 funding rounds.
Instant Teams is a women-owned, military spouse-owned, venture-backed C Corporation that operates a customer experience (CX) talent marketplace. It connects businesses with remote CX talent, primarily military spouses, through skills-based hiring, BPO/outsourcing services, a targeted job board, and brand activations, solving staffing challenges while promoting financial wellness for military families.[1][2][3] The platform serves enterprise organizations across industries like cybersecurity, edtech, healthtech, Fortune 500 companies, and the Department of Defense, offering rapidly deployable, high-retention teams that reduce attrition and meet deadlines with talent boasting high education levels (82% with some college, 60% with four-year degrees).[1][2]
Since launching in 2016, Instant Teams has raised $14.99M in funding, including a $13M Series A in 2022 led by Tiger Global, and generates around $18.5M in revenue with 281 employees. Its growth momentum includes recognition like Ernst & Young’s 2025 Entrepreneur of the Year finalist for CEO Liza Rodewald and Forbes coverage of its CX leadership.[3][4]
Instant Teams was founded in 2016 as MadSkills, a simple website where military spouses could sign up for remote work opportunities posted by companies.[2][3] The idea emerged from recognizing the untapped potential of military spouses—highly educated and resilient due to frequent relocations—who faced employment barriers from constant transitions.[1][2]
In January 2019, it rebranded to Instant Teams to reflect its expanded mission of rapidly building remote CX teams, launching proprietary technology for a full marketplace with skills-based hiring and customizable talent pipelines.[2] A pivotal moment came in March 2022 with a $13M Series A funding round led by Tiger Global, enabling scaling to serve diverse industries including the Department of Defense.[2][3] Headquartered in Rehoboth Beach, Delaware (with operations in Southern Pines, North Carolina), it has evolved into a remote-first leader employing the "force behind the force."[3][4]
Instant Teams stands out in the CX staffing space through its mission-driven focus on military spouses and innovative tech:
These elements create a unique blend of technology, community, and purpose, earning accolades like Forbes praise for CX innovation.[1][4]
Instant Teams rides the remote work and skills-based hiring megatrend, accelerated by the pandemic, addressing talent shortages in CX amid a flexible workforce boom.[2][5] Timing is ideal: post-2022 funding aligns with enterprise demand for diverse, distributed teams, especially as 60% of military spouses hold degrees but face underemployment.[1][2]
Market forces like high CX attrition, DEI mandates, and remote scalability favor it—enterprises gain cost-effective, loyal talent no other platform matches for this community.[1][3] It influences the ecosystem by pioneering impact sourcing, supporting women- and military spouse-owned ventures, and enabling startups/Fortune 500 to access DoD-vetted pipelines, reshaping staffing for healthtech, edtech, and cybersecurity.[2][4]
Instant Teams is poised for expansion as AI-driven CX and gig economy tools evolve, potentially integrating advanced matching or upskilling for military talent. Trends like hybrid work permanence and corporate social impact will fuel growth, with its $15M+ funding base supporting enterprise wins and international reach.[3][4][5]
Its influence may grow by setting standards for purpose-led staffing, evolving from niche marketplace to CX powerhouse—empowering brands while uplifting communities, much like its origin as a simple job board sparked a scalable mission.
Instant Teams has raised $14.5M in total across 2 funding rounds.
Instant Teams's investors include Tiger Global, Plug & Play Ventures, BlueTree Capital, Brick Capital Ventures, Squadra Ventures, The Veteran Fund, Guy Filippelli.
Instant Teams has raised $14.5M across 2 funding rounds. Most recently, it raised $13.0M Series A in March 2022.
| Date | Round | Lead Investors | Other Investors |
|---|---|---|---|
| Mar 1, 2022 | $13.0M Series A | Tiger Global | Plug & Play Ventures, BlueTree Capital, Brick Capital Ventures, Squadra Ventures, The Veteran Fund |
| Feb 13, 2020 | $1.5M Other Equity | Guy Filippelli |