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§ Private Profile · 900 Hilgard Ave, Los Angeles, California 90024, US
HelloTech is a technology company.
HelloTech delivers comprehensive on-demand and remote tech support services, addressing a wide array of consumer and business technology needs. The company’s core offering involves dispatching vetted technicians directly to homes or offices for services like computer repair, network setup, smart home device installation, and general technical troubleshooting. This model aims to provide accessible and convenient expert assistance for the often-complex landscape of modern personal and professional technology.
The company was founded around 2015 by Richard Wolpert, Minah Oh, and Sascha Linn. The initial insight stemmed from recognizing a significant gap in the market for convenient and reliable in-person technical support, aiming to simplify technology adoption and maintenance for the average user. Richard Wolpert brought prior experience from various technology leadership roles, contributing to the strategic direction of the venture.
HelloTech serves a broad customer base, including individuals and small businesses seeking professional assistance with their digital ecosystems. Its overarching vision is to be the premier partner for making technology work seamlessly for everyone, ensuring that users can confidently utilize their devices and systems without encountering persistent technical hurdles, thereby fostering greater technological accessibility and peace of mind.
HelloTech has raised $20.0M across 4 funding rounds.
HelloTech has raised $20.0M in total across 4 funding rounds.
HelloTech is a technology services company offering on-demand, in-home and remote tech support across the United States, specializing in computer repair, smart home setup, WiFi optimization, TV mounting, and network troubleshooting.[1][3][4] It serves consumers and businesses seeking convenient, vetted technician assistance for devices like PCs, smartphones, smart home ecosystems (e.g., Nest, Ring, Google), and home theaters, solving problems such as slow internet, device connectivity issues, and installation challenges with 24/7 availability and satisfaction guarantees.[3][4][5] Founded around 2014-2015 in Los Angeles, the company raised approximately $17-42 million before its acquisition in June 2024 (acquirer partially noted as "Door...." in sources), reflecting strong growth in the on-demand tech support market with reported revenue around $16.9 million and a network of thousands of background-checked experts.[1][2][3]
HelloTech emerged in the mid-2010s amid the rise of on-demand services, founded in 2014 (per some records) or 2015 (per others) in Los Angeles, California, with headquarters initially at 900 Hilgard Avenue and later 1762 Westwood Blvd.[1][2][3] Specific founders are not detailed in available sources, but the company quickly gained traction by addressing consumer frustrations with technology setup and support, raising $2.5 million in early 2015 and $12.5 million later that year to scale its vetted technician network.[2] Pivotal moments included expanding to nationwide coverage for in-home services like virus removal, networking, and smart device integration, culminating in its acquisition in June 2024 after building a model blending gig-economy convenience with expert tech help.[1][4]
HelloTech rides the explosion of consumer IoT and smart home adoption, where devices from multiple brands (e.g., Amazon, Google, Samsung) often face interoperability issues, slow networks, and setup complexity that overwhelm non-experts.[4][5] Its timing aligns with post-pandemic remote work and home tech proliferation, capitalizing on market forces like gig-economy platforms (similar to Uber for tech) and rising demand for WiFi optimization amid hybrid lifestyles.[1][2] By democratizing professional support, it influences the ecosystem by reducing tech abandonment rates, boosting smart home penetration, and enabling partners through its network, though its 2024 acquisition signals consolidation in on-demand services.[1][3]
Post-acquisition in June 2024, HelloTech is poised for expanded scale under new ownership, likely integrating deeper with delivery/logistics giants to bundle tech support with hardware sales and smart home expansions.[1] Trends like AI-driven diagnostics, 5G/6G WiFi upgrades, and pervasive IoT will fuel demand, potentially evolving its platform toward predictive maintenance and enterprise plans. Its vetted network positions it to shape consumer tech reliability, tying back to its core mission of making technology accessible—watch for synergies in bundled services that redefine home tech support.[2][4]
HelloTech has raised $20.0M in total across 4 funding rounds.
HelloTech's investors include Len Jordan, Amplify.LA, BITKRAFT Ventures, Bono, Crosscut Ventures, FirstMark Capital, FTX Ventures, Gaingels, Outlander Labs, Pelion Venture Partners, Portal Ventures, Raine Ventures.
HelloTech has raised $20.0M across 4 funding rounds. Most recently, it raised $13.0M Series A in September 2015.